Prince Agbagbe
Accra
Summary
Adept at managing high-stress situations and resolving customer disputes with empathy, I significantly enhanced loyalty at SCANCOM Plc. Skilled in data entry and Microsoft Excel, my attention to detail ensured accuracy and efficiency in processing essential organizational information, contributing to improved customer service and operational excellence.
Overview
2025
2025
years of professional experience
Work History
Data Entry Clerk
Equi Money Lending Company
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
Customer Service Representative
SCANCOM Plc
Accra
12.2016 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Participated in training programs to enhance product knowledge and customer service skills.
Education
HND MARKETING - Marketing
Ho Technical University
Ho 2015
Skills
Data entry
Microsoft Word
Microsoft Excel
Attention to details
Communication skills
Timeline
Customer Service Representative
SCANCOM Plc
12.2016 - Current
Data Entry Clerk
Equi Money Lending Company
HND MARKETING - Marketing
Ho Technical University