Prince Afful
Kumasi
Summary
I am an energetic, ambitious person who has develop a mature and responsible approach to any task that I undertake, or situation that I am presented with. I have strong technical skills as well as excellent interpersonal skills, enabling me to interact with a wide range of clients. I am eager to be challenged in order to grow and further improve my IT skills. My greatest passion is in life is using my technical know-how to benefit other people and organizations.
Overview
4
4
years of professional experience
Work History
Travel Consultant
MEGA SKILLS HUB
07.2022 - Current
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Collected, handled and documented payments for travel services and associated feels.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Handled sensitive information with professionalism and discretion.
- Trained new staff and administrative support on customer service, recordkeeping and travel planning procedures.
IT Manager
P.S UPDATE VENTURE
01.2020 - Current
- Managed network and system performance, conducting troubleshooting, security patching and maintenance.
- Oversaw IT department operations and training.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Guided organizational technology strategy and roadmaps.
Graphics Designer
MEGA VISION PRODUCTION LIMITED
01.2019 - Current
- Created digital image files for use in digital and traditional printing methods.
- Completed final touches for projects such as images sizes and font selection.
- Met with customers to present mockups and collect information for adjustments.
- Employed design fundamentals when selecting typography, composition, layout and color in design work.
IT Support Engineer
GiG Engineering Company Limited Obuasi
01.2020 - 01.2021
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and Radio.
IT Technician
Joe Tech,
01.2020 - 01.2021
- Systems - We worked on projects like installation of CCTV Cameras, Networking, Access
- Control, Electric Fencing, Repair of Computers and
- Printers etc
- Company's we worked for - Epirog, AGA Hospital, JFA Clinic Obuasi Diagnostic Hospital.
Education
High School Diploma -
ADUMAN SENIOR HIGH SCHOOL
AFIGYA KWABRE, GHANA05.2015
Certificate - Database Technology
IPMC COLLEGE
Kumasi, Ghana04.2016
DIPLOMA - Information Technology
KUMASI TECHNICAL UNIVERSTY(KSTU)
KUMASI, GHANA09.2022
Skills
- Technical Support
- User Training
- Printers and Peripherals
- Access Management Software
- AV Installation
- Hardware and Software Configuration
- Helpdesk Services
- Hand Tools
- Camera Configuration
- Installing Systems
- CCTV Surveillance
- Setup and Installation
Playing Games
Phone Games Like: Candy Crush, Blockudoku, Solitire etc
Console & Pc Games: Fifa, Call of duty, Mario Odyssey, Crisis, Halo etc
Languages
Twi
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Travel Consultant
MEGA SKILLS HUB
07.2022 - Current
IT Manager
P.S UPDATE VENTURE
01.2020 - Current
IT Support Engineer
GiG Engineering Company Limited Obuasi
01.2020 - 01.2021
IT Technician
Joe Tech,
01.2020 - 01.2021
Graphics Designer
MEGA VISION PRODUCTION LIMITED
01.2019 - Current
High School Diploma -
ADUMAN SENIOR HIGH SCHOOL
Certificate - Database Technology
IPMC COLLEGE
DIPLOMA - Information Technology
KUMASI TECHNICAL UNIVERSTY(KSTU)
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