PRINCE ADU-GYAMFI
Takoradi
Summary
Customer-oriented General Manager with 10years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
10
10
years of professional experience
Work History
General Manager
Poolside Hotel
01.2022 - 01.2023
- Recruiting, training and supervision of staff
- Managing Budgets
- Maintaining statistical and financial records
- Planning maintenance work, events and room booking
- Handing customer complaints and queries
- Promoting and marketing the business.
Executive House keeper
Ultimate hotel
01.2020 - 01.2022
- Administer all housekeeping and all laundry facilities and ensure secure environment for all guests
- Schedule all work for weekends and evening hours and assist Manager on Duty to prepare schedule for staff and organize an efficient everyday care of all buildings and public area and ensure cleanliness of all officer areas efficiently
- Monitor and ensure response to all client requests and maintain company standards in all work at all times
- Administer efficient working of all housekeeping department at all times and supervise all work and ensure compliance to all operational standards and organization regulations
- Monitor all sub activities for departments and maintain records of all expenses and control all costs for department and recommend ways to increase efficiency
- Design all housekeeping policies and procedures according to required standards and schedule all rotational duties for staff
- Maintain safety and hygiene and perform all appraisals for staff regularly and coordinate with various engineering and front office staff
- Perform regular market surveys for all new products and suppliers and supervise all horticultural requirements
- Analyze all competition businesses and plan all schedule for spring cleaning and pest control and perform regular audit on same and ensure compliance to all loss and found procedures
- Manage and analyze all incoming supplies and ensure compliance to all specifications and prepare all reports to be presented to management.
Night Auditor
Protea Hotel By Marriott
01.2018 - 01.2019
- Night auditors have to balance the account books after they arrive for their shift
- They have to look for any mistakes in the entries made by the front desk clerks and rectify them using the receipts issued
- They have to manage the front desk during the night shift and even attend calls on behalf of the company
- They have to welcome the guests that arrive and help them check in to the hotel
- They have to make bills for the guests who check out during the night time
- They have to help balance all the financial account in the end of the financial year
- The night auditors are given possession of all the keys during their shift and hence, they have to manage all the keys and employees during night time
- In the morning, they have to send all the financial documents like checks, credit receipts to the bank for collection.
Reception Supervisor
Busua Beach Resort
01.2017 - 01.2018
- Provide outstanding services and ensure customer satisfaction
- Address customer complaints and concerns promptly and professionally
- Respond to customer needs and requests in a timely manner
- Prepare operational and financial records for Manager to review
- Plan and assign workloads for front office associates
- Manage incoming and outgoing mails and faxes
- Supervise associates in their assigned job Duties.
Front Office Personnel Shift Leader
Best Western Atlantic Hotel
01.2015 - 01.2017
- Checking guest Into the hotel with the opera software
- Attending and making sure guest needs are sorted on time
- Answering phone calls both external and within the organization
- Receiving cash and making payment for guest on hotel accommodation
- Printing out receipts for any form of payment at the hotel
- Receiving guest complaints and request and making sure it has been sorted
- Checking guest out of the hotel when guest are due to leave
- Serving as intermediaries between guest and all departments of the hotel.
Teacher
Duakon L/A Junior High School
01.2013 - 01.2014
- Teaching I.C.T to the understanding of students
- Teaching B.D.T to the understanding of students
- Marking of assignment given to students in both subjects
- Marking of exercises and quiz’s and end of term exams
- Recording of marks obtained by students at the end of every term
- Collating, striking average and arranging in order of merit their positions
- Training and Taking students for extracurricular activities
- Writing of minutes of Sports as a sports secretary.
Education
Basic Banking -
Mon – Tran Ghana
B – TECH IN TOURISM -
Takoradi Polytechnic
West African Examination Council Certificate -
Fijai Senior High School
Basic Education Certificate Examination -
Bopp Junior High School
Skills
- Good communication skills
- Strong interpersonal skills
- Good presentation skills
- Strong computation skills
- Can work under little or no supervision
- Versatile and Hardworking
Association Membership
- 2013-2014, Associate Member, National Service Personnel Association
- 2010-2013, Student Member, Ghana Association of Tourism Students
Personal Information
- Date of Birth: 05/22/90
- Nationality: Ghanaian
- Marital Status: Single
Work Achievements
- Developed a better way of taken customer feedback, complaint and satisfaction at Golden Gate Hotel.
- Brought to bear the importance and necessity of Performance Appraisal of their workers at Golden Gate Hotel.
- Acquired a broader understanding and knowledge of the Car Transport business at Connect World Travel and Tour.
- Acquired much experience in answering calls both external and internal and Handling guest complaints.
References
- Madame Cecilia, 0208368737, Best Western Atlantic, Takoradi
- Richmond Amoah, 0248435813, Poolside Hotel, Kasoa
- Chef Felix Agyapong, 0543656490, Protea Hotel by Marriott, Takoradi
Hobbies and Interests
- Working Among Teams
- Travelling and Site Seeing
- Analyzing Issues
- Research
Projects
Examining Performance Appraisal of Employees in Selected Hotels in Accra
Training
- 2013, Festival of Ideas (Seeking Gainful Employments after School)
- 2012, Springboard Road Show (Talk from Motivational Speakers on Entrepreneur Skills)
Timeline
General Manager
Poolside Hotel
01.2022 - 01.2023
Executive House keeper
Ultimate hotel
01.2020 - 01.2022
Night Auditor
Protea Hotel By Marriott
01.2018 - 01.2019
Reception Supervisor
Busua Beach Resort
01.2017 - 01.2018
Front Office Personnel Shift Leader
Best Western Atlantic Hotel
01.2015 - 01.2017
Teacher
Duakon L/A Junior High School
01.2013 - 01.2014
Basic Banking -
Mon – Tran Ghana
B – TECH IN TOURISM -
Takoradi Polytechnic
West African Examination Council Certificate -
Fijai Senior High School
Basic Education Certificate Examination -
Bopp Junior High School
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