Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

PRINCE ABADANG

Accra

Summary

Dynamic Network Engineer with proven expertise at Mantrac Ghana Ltd in firewall configuration and network security. Successfully optimized network capabilities, enhancing performance and slashing operational costs. Adept at project management and fostering customer relationships, I thrive in fast-paced environments, delivering innovative solutions and driving team efficiency.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Network Engineer

Mantrac Ghana Ltd
Accra
05.2017 - 10.2024
  • Met with stakeholders and presented in-depth information on hardware and software products, delivering expertise to make appropriate purchasing decisions.
  • Configured and implemented Cisco ASA firewalls to provide clients with comprehensive security, antivirus protection and virtual network capabilities.
  • Successfully deployed server overhaul of both wired and wireless networks, completing projects ahead of anticipated deadline.
  • Installed and maintained Vo IP and VTC devices, checking customer availability for various networks.
  • Reviewed system logs to determine usage levels, bandwidth, performance and system security to target inefficiencies and implement appropriate solutions.
  • Maintained production network according to company SLAs to fulfill agreed-upon client specifications.
  • Conducted scheduled maintenance during non-peak hours for uninterrupted service.
  • Optimized, improved, expanded and upgraded network capabilities and connectivity through network monitoring tools.
  • Slashed expenses and increased allocation of available resources by auditing schedule, cost and contract performance.
  • Secured network systems by establishing and enforcing access control policies.
  • Researched network technology trends and compared to existing architecture to present useful improvement suggestions to clients.
  • Effectively managed variety of mission-critical network tasks, which included vulnerability and application patching, data backups and network configurations.
  • Extensively researched unfamiliar products and technologies to learn how best to incorporate new options.
  • Assisted various departments in maintaining network security by configuring remote routers and firewalls.
  • Provided smooth communications by configuring LAN technology, wireless access points and controllers.
  • Provided technical support and guidance to users and junior network engineers, enhancing team knowledge and efficiency.

Technical Support Supervisor

Teledata ICT Ltd
Accra
05.2014 - 05.2017
  • Monitored performance metrics to ensure high-quality customer service standards were met.
  • Developed training materials for new hires in the Technical Support team.
  • Documented system changes required due to upgrades or modifications of existing software applications.
  • Collaborated with other departments to resolve complex customer inquiries or complaints.
  • Conducted regular performance reviews with direct reports.
  • Performed root cause analysis on recurring technical issues reported by customers.
  • Resolved escalated customer service issues within established timelines.
  • Coached employees on improving their communication skills when interacting with customers.
  • Ensured compliance with company policies and procedures related to Technical Support operations.
  • Analyzed customer feedback data to identify trends and recommend solutions.
  • Provided technical support and assistance to customers through phone, email, and remote access.
  • Participated in budgeting activities related to the Technical Support department.
  • Resolved record-breaking backlog of support tickets following major system malfunction.
  • Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
  • Documented all customer interactions and resolutions in the ticketing system for future reference and reporting.
  • Analyzed support tickets to identify trends and recommend product improvements to the development team.
  • Collaborated with the technical team to discuss recurring customer issues and develop long-term solutions.

Education

Bachelor of Science - Computer Science

Kwame Nkrumah University of Science And Technology
Kumasi
06-2007

Skills

  • Network troubleshooting
  • Ansible & Linux BASH scripting
  • Firewall configuration
  • VoIP installation
  • Network security
  • System analysis
  • Customer relationship management
  • Technical documentation
  • Project management
  • Wireless networking support
  • Vendor management
  • 8021x experience
  • Network architecture design
  • Virtual private networks
  • Cisco wireless routers and switches
  • Subnetting expertise
  • Infrastructure planning
  • Firewall configuration expertise
  • Virtualization technologies
  • Continuous learning mindset
  • MPLS routers
  • Layer-2/3 protocols

Certification

  • CCNA
  • CCDA
  • CCNP
  • CCDP

Timeline

Network Engineer

Mantrac Ghana Ltd
05.2017 - 10.2024

Technical Support Supervisor

Teledata ICT Ltd
05.2014 - 05.2017

Bachelor of Science - Computer Science

Kwame Nkrumah University of Science And Technology

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