Precious Lucky
Human Resource Manager
Abuja
Summary
Highly effective Human Resource Manager with 3+ years experience, efficient in customer service and clear communication, interpersonal skills, seeking to drive positive change, add value and improve performance
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Sales Associate/Human Resource Assistant
Repto Properties
Abuja
11.2021 - Current
- Provided positive first impressions to welcome existing, new and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Processed product returns and assisted customers with other selections.
- Engaged with customers to build rapport and loyalty.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Assist with performance management procedures.
- Schedule meetings, interviews, HR events and maintain agendas.
- Coordinate training sessions and seminars.
- Assist with the recruitment process by identifying candidates, performing reference checks, and issuing employment contracts.
Customer Service Representative
TSTV AFRICA
Abuja
09.2020 - 08.2021
- Provided primary customer support to internal and external customers.
- Handled and responded to over 100 Customer enquires in all forms (emails, phone calls, in person) daily.
- Strove for diplomatic conflict resolution in case of customer complaints or concerns relating to products and services.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Recommended products to customers, thoroughly explaining details.
- Trained staff on operating procedures and company services.
- Maintained up-to-date knowledge of product and service changes.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
Administrative Officer
Bridan Global Integrated Resources Limited
Abuja
11.2019 - 07.2020
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Delivered performance reviews, recommending additional training or advancements.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Edited documents to improve accuracy of language, flow and readability.
- Scheduled office meetings and client appointments for staff teams.
- Created, prepared and delivered reports to various departments.
Secretary/Sales Assistant
Sleek Chip Technologies (NYSC)
Abuja
03.2019 - 10.2019
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Created and updated records and files to maintain document compliance.
- Organized envelopes, postage and mail correspondence for staff and leadership.
- Answered multi-line phone system and enthusiastically greeted callers.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained daily report documents, memos and invoices.
- Screened visitors and issued badges to maintain safety and security.
- Booked airfare, hotel and ground transportation to coordinate office travel.
- Scheduled appointments and conducted follow-up calls to clients.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Education
Bachelor of Arts - Business Administration (First Class)
Venkateshwara Open University
Accra, Ghana 10.2013 - 01.2018
Diploma in Management
Venkateshwara Open University
Accra, Ghana 01.2017 - 09.2017
Certification Executive Manager For Job Success
Academic City College
Accra, Ghana 06.2015 - 06.2015
Skills
Honesty
Timeline
Sales Associate/Human Resource Assistant
Repto Properties
11.2021 - Current
Customer Service Representative
TSTV AFRICA
09.2020 - 08.2021
Administrative Officer
Bridan Global Integrated Resources Limited
11.2019 - 07.2020
Secretary/Sales Assistant
Sleek Chip Technologies (NYSC)
03.2019 - 10.2019
Diploma in Management
Venkateshwara Open University
01.2017 - 09.2017
Certification Executive Manager For Job Success
Academic City College
06.2015 - 06.2015
Bachelor of Arts - Business Administration (First Class)
Venkateshwara Open University
10.2013 - 01.2018
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