Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Languages
References
Timeline
Generic

PRECIOUS KWAKYE

Tema

Summary

Proactive and versatile professional dedicated to quickly adapting to new challenges, with over 10 years of cross-functional experience in diverse fields such as banking and consulting, and expertise that cuts across front-line operations, cash management, customer service, and compliance.

Proven abilities to manage high-volume cash transactions, leadership in teller supervision, financial controls, AML/KYC compliance, perform Customer Due Diligence (CDD), process efficiency, and lead cross-functional teams toward operational excellence.

Currently, I am an International Relations officer with a holdings organization, showcasing my ability to be dynamic and adaptable in new environments. Thrilled to contribute precision, operational excellence, and process improvements to support the team at the Bank of Ghana.

Overview

12
12
years of professional experience
1
1
Certification

Work History

International Relations Officer

BirchKed Holdings/Ravens Consulting GH
Accra
12.2023 - Current
  • Strengthened inter-institutional relations by serving as liaison with over 12 international partners.
  • Secured international partnerships and sponsorships for Africa Family Business Summit through targeted outreach.
  • Organized webinars and training sessions focused on wealth management and governance with industry experts.
  • Managed protocol and logistics for Africa Family Business Summit in Nigeria and Ghana, ensuring security for over 200 participants.
  • Coordinated projects using agile and Scrum principles, achieving a 30% reduction in response times.
  • Assessed over 20 family enterprises with assessment tools to facilitate proactive planning.
  • Represented organization at international relations conferences, delivering key findings to stakeholders.

Head Teller

National Investment Bank (NIB)
Tema
12.2015 - 12.2023
  • Supervised teller operations, ensuring secure processing of over GHS 2 million in daily cash transactions.
  • Achieved 100% compliance with AML, KYC, and CDD protocols during three consecutive regulatory audits.
  • Reconciled general ledger accounts daily, including cash and suspense accounts, maintaining zero unresolved variances.
  • Trained new tellers on vault handling and fraud detection techniques to enhance operational readiness.
  • Led Lean Six Sigma initiatives, reducing transaction turnaround time by 35% and processing errors by approximately 98%.
  • Monitored daily vault movements to align cash holdings with institutional limits and controls.
  • Balanced bank's vault of daily cash for withdrawals and deposits.

Customer Service Representative (Corporate Affairs)

National Pensions Regulatory Authority
Accra
10.2013 - 07.2014
  • Responded to and resolved over 150 client inquiries weekly regarding pension regulations and compliant requirement, maintaining a satisfaction rate of over 90%.
  • Supported pension education campaigns by organizing public events and tracking registration data.
  • Maintained current knowledge of services offered by the organization and served as a consultant to clients during registration and other proceedings.

Education

Bachelor of Arts - History (Minor in Politics)

Kwame Nkrumah University of Science And Technology (KNUST)
KUMASI
05-2013

Senior Secondary Certificate -

Okuapemman Senior High School
AKROPONG
03-2009

Skills

  • Vault operations and cash management
  • Account reconciliation processes
  • Supervision of tellers
  • Fraud risk prevention strategies
  • AML, KYC, CDD compliance practices
  • Lean Six Sigma process efficiency
  • Excellence in customer service
  • Leadership in team settings
  • T24 CRM systems expertise
  • Financial reporting and controls
  • Engagement with stakeholders
  • Adaptability to change
  • Effective negotiation
  • Event coordination

Certification

  • Lean Six Sigma Black Belt
  • Certified Scrum Master (CSM)
  • Anti-Money Laundering & Fraud

Languages

English – Fluent, Twi – Native

Accomplishments

  • Supervised teller operations handling GHS 2 million or more daily cash transactions with a zero error rate
  • Reduced processing time by 35% and error rate by approximately 98% via Lean Six Sigma methods
  • Trained 10+ junior tellers, leading to improved service times and audit performance
  • Ensured vault and cash movement security with full compliance to regulatory policies
  • Coordinated and led the protocol for AFBS 2024 (Nigeria) and 2025 (Ghana) with over 200 delegates
  • Demonstrated expertise in 'Voice of the Customer' methodologies, ensuring optimal service delivery and customer satisfaction

Languages

TWI
First Language
English
Upper Intermediate (B2)
B2

References

References available upon request.

Timeline

International Relations Officer

BirchKed Holdings/Ravens Consulting GH
12.2023 - Current

Head Teller

National Investment Bank (NIB)
12.2015 - 12.2023

Customer Service Representative (Corporate Affairs)

National Pensions Regulatory Authority
10.2013 - 07.2014

Bachelor of Arts - History (Minor in Politics)

Kwame Nkrumah University of Science And Technology (KNUST)

Senior Secondary Certificate -

Okuapemman Senior High School

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