Portia Yayra Azanu
Accra
Summary
A dynamic professional with a proven track record at Ghana Broadcasting Corporation and Africa Arts Network.
I excel in project management and on-air presentation, blending an engaging personality with teleprompter proficiency. Achieved a compliance rating improvement to 98% and nurtured key advertiser relationships, showcasing problem-solving skills and a confident delivery, with a can-do attitude coupled with the required level of enthusiasm and resilience.
Overview
13
13
years of professional experience
Work History
TV Presenter
Ghana Broadcasting Corporation (Lifestyle TV)
07.2024 - Current
- Nurtured relationships with advertisers, participating in promotional activities to support mutually beneficial partnerships.
- Stayed informed on industry trends and emerging topics through continuous professional development opportunities and self-directed learning efforts.
- Covered special events with eye for detail and tenacious pursuit of important information.
- Developed relationships with industry professionals, contributing to the growth of network contacts and resources.
- Represented the network at public events, promoting brand visibility and fostering goodwill within the community.
- Anchored popular broadcast program with good ratings and audience engagement.
Project Manager
Africa Arts Network (Sankofa Episode)
08.2024 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Reported regularly to managers on project budget, progress, and technical problems.
- Improved client relationships, consistently meeting or exceeding project expectations and maintaining open lines of communication.
Call Center Representative
Stanbic Bank
01.2019 - 08.2019
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
Project Officer
Stanbic Bank
09.2018 - 01.2019
- Served as a project officer as part of team which took part in KYC cleanup exercise
- Assisted bank branches improve their compliance figures on company's dashboard, through vetting of Relevant KYC documents.
- Improved compliance rating of customer accounts from 90% to 98% for the bank, making the bank meet the set of compliance standards set by the central bank
- Facilitated successful project outcomes by maintaining open lines of communication among team members, stakeholders, and senior management.
- Kept senior management well-informed by preparing and presenting project status reports.
Sales/Service Desk Consultant
Truworths
07.2012 - 12.2012
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Created accountability measures ,prepared and tracked monthly sale's
- Identified up-sell opportunities to drive additional revenues
- Process orders , forms,applications and requests
Education
Bachelor of Arts - Communication Studies (journalism Option)
University Of Arts,Media And Communication(UniMAC)
Accra, Ghana04-2026
Marketing
Koforidua Technical University
Eastern Region06-2018
No Degree - Acting
Ghallywood Movie Making School
Ada06-2013
High School Diploma -
Vakpo Senior High School
Volta Region05-2012
Skills
- Presentation skills
- On-air presence
- Engaging personality
- Teleprompter Proficiency
- Confident delivery
- Project management
- Resolving issues
- Quick thinking
- Problem-solving skills
Timeline
Project Manager
Africa Arts Network (Sankofa Episode)
08.2024 - Current
TV Presenter
Ghana Broadcasting Corporation (Lifestyle TV)
07.2024 - Current
Call Center Representative
Stanbic Bank
01.2019 - 08.2019
Project Officer
Stanbic Bank
09.2018 - 01.2019
Sales/Service Desk Consultant
Truworths
07.2012 - 12.2012
Bachelor of Arts - Communication Studies (journalism Option)
University Of Arts,Media And Communication(UniMAC)
Marketing
Koforidua Technical University
No Degree - Acting
Ghallywood Movie Making School
High School Diploma -
Vakpo Senior High School
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