PORTIA DELASI MAMATTAH

• Enhanced content quality by conducting thorough research and analysis of industry trends.
• Led training sessions for newly hired team members on company standards, tools, and best practices.
• Optimized search engine results by implementing effective SEO strategies for various clients.
• Contributed to business development efforts by crafting persuasive proposals that showcased the value of our services.
• Edited written materials for grammar, style, and consistency while maintaining the author''s original voice.

• Completed data entry tasks with accuracy and efficiency.
• Organized, sorted, and checked input data against original documents.
• Sorted documents and maintained organized filing process.
• Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
• Verified accuracy of data entered into system to produce error-free reports.
• Used computer software to store and retrieve data.

Canvasing and Chalking of an enumerated area

Listing of an area

Interviewing of household

Synchronizing with Headquarters and Supervisor

Canvasing and Chalking of an enumerated area

Listing of an area

Interviewing of household

Synchronizing with Headquarters and Supervisor

• Maintained cleanliness and organization of front desk area.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Performed basic daily bookkeeping tasks.
• Confirmed important personal and payment information for compliance with security and payment card industry standards.
• Answered multi-line phone system and transferred callers to appropriate department or staff member.

• Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Replenished guest room water glasses, toiletries, and paper products.
• Inspected guest rooms to replenish soap, paper towels and toiletries.
• Engaged with guests on room requirements and amenities to promote overall satisfaction.
• Checked appliances in guest rooms to determine good working order.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Responded to customer requests for products, services, and company information.
• Provided primary customer support to internal and external customers.