Portia Sefa
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Overview
8
8
years of professional experience
Work History
Cashier
Cheezzy pizza-Accra, Ghana
Accra
10.2020 - Current
- Issued receipts, refunds, credits or change due to customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Collected payments and provided accurate change.
- Resolved customer complaints professionally in accordance with company policy.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Accepted cash and credit card payments, issued receipts and provided change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
House Helper
Four Seasons Labour Services
Amman
03.2017 - 09.2019
- Disinfected surfaces using appropriate materials and products.
- Stocked supplies such as toilet paper, towels, soap and other items for the families convenience.
- Assisted in laundry services including washing, drying, and folding linens.
- Cleaned bathrooms by scrubbing toilets, sinks and showers and tubs.
- Prepared meals for the family according to their dietary needs or preferences.
Education
High School Diploma -
Adventist Girls Senior High School
Kumasi, Ghana 09-2015
Bachelor of Science - LLB(LAW)
Kaaf University College
Accra Skills
- Returns processing
- Product restocking
- Drawer balancing
- Online orders preparation
- Reports and documents
- Order taking
- Fraud prevention awareness
- Team collaboration
- Loss prevention
- Time management skills
- Daily reporting
- Clear communication
Languages
English
Proficient
C2
French
Beginner
A1
Timeline
Cashier
Cheezzy pizza-Accra, Ghana
10.2020 - Current
House Helper
Four Seasons Labour Services
03.2017 - 09.2019
High School Diploma -
Adventist Girls Senior High School
Bachelor of Science - LLB(LAW)
Kaaf University College