Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Portia Owusu

P.O. Box 108, Sefwi Wiawso, Anyinabrim

Summary

Dynamic hotel receptionist with a proven track record at Emmanuel Hotel, excelling in guest relations and reservation management. Recognized for enhancing guest satisfaction through personalized service and effective problem-solving. Skilled in Microsoft Office and front desk management, demonstrating initiative and professionalism in a fast-paced environment.

Overview

2
2
years of professional experience

Work History

Hotel Receptionist

Emmanuel Hotel
07.2023 - Current
  • Managed guest check-ins and check-outs efficiently, ensuring smooth front desk operations.
  • Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
  • Maintained accurate reservation records using hotel management software to optimize room availability.
  • Assisted in coordinating special requests for guests, enhancing overall satisfaction and experience.
  • Processed payments accurately, handling cash and credit transactions securely at the front desk.
  • Collaborated with housekeeping staff to ensure timely room readiness for incoming guests.
  • Collected room deposits, fees, and payments.
  • Boosted guest loyalty with attentive assistance, personalized recommendations, and genuine interactions.

Education

High School Diploma -

Nana Ntaadu Senior High School
Sefwi Juaboso
09-2020

Skills

  • Microsoft office
  • Reservation management
  • Initiative-taking
  • Guest relations
  • Patience and tolerance
  • Professional appearance
  • Front desk management

Languages

English
Intermediate (B1)

Timeline

Hotel Receptionist

Emmanuel Hotel
07.2023 - Current

High School Diploma -

Nana Ntaadu Senior High School

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Portia Owusu