Portia Osei Bonsu
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Librarian knowledgeable about library sciences, reference materials and literary collection management and development.
Overview
3
3
years of professional experience
Work History
Librarian
Ghana Atomic Energy Commission
09.2021 - 08.2022
- Organized library equipment and collections.
- Developed and maintained library collection by selecting, ordering, cataloguing, and classifying books and other materials.
- Organized book displays and coordinated special events such as author visits.
- Organized library media supplies, main catalog, special equipment and permanent records.
- Kept resources in clean and working fashion to maintain availability for use.
- Replaced worn labels and barcodes to keep materials in good physical condition.
Front Desk Receptionist
BT Institute,
Westlands Boulevard
07.2019 - 10.2019
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Assisted with scheduling appointments for clients and visitors.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Greeted visitors to provide information and direct to appropriate personnel.
- Explained policies and procedures to visitors.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
Education
MBA - Human Resources Management
University of Ghana, Legon
Legon10-2024
Bachelor of Arts - Information Studies And Classics
University of Ghana,Legon
Legon01-2021
St. Roses Senior High School
Akwatia05-2017
Kids Paradise School
Taifa06-2014
Skills
- Literacy Outreach
- Technical Support
- Audio-Visual Equipment
- Recording Options
- Data Collection
- Literary Knowledge
- Social Media Engagement
- Problem-Solving Skills
- Skilled Researcher
- Organizational Skills
- Friendly
- Basic Accounting
- Recordkeeping
- Collection Management
- Reference Research
- Safety Awareness
- Information Security
- Complaint Resolution
- Inbound and Outbound Calling
- Follow-Up Skills
- Computer Proficiency
- Client Relationship Management
- Continuous Improvement
- Effective Communication
- Team Building
- Excellent Communication
Languages
English
First Language
Twi
Advanced (C1)
C1
Accomplishments
- Head of State Award Scheme(HOSA)- Public Relations Officer
- Lend a Hand-Vice President
Affiliations
- Volunteering
- Teamwork
- leadership skills
- communication
- marketing
Classical History and Civilization and Information Studies with Second Class Honours
References
References available upon request.
Timeline
Librarian
Ghana Atomic Energy Commission
09.2021 - 08.2022
Front Desk Receptionist
BT Institute,
07.2019 - 10.2019
MBA - Human Resources Management
University of Ghana, Legon
Bachelor of Arts - Information Studies And Classics
University of Ghana,Legon
St. Roses Senior High School
Kids Paradise School
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