Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Languages
PROFESSIONAL PHILOSOPHY
References
PROFESSIONAL PHILOSOPHY
Generic

Portia Offei Nyarko

Executive Assistant | Virtual Assistant | Travel Industry & Hospitality Specialist
Accra

Summary

Dedicated travel industry professional with 4+ years of proven experience in tourism operations, customer service excellence, and administrative support. Strong background in flight booking systems, travel coordination, and hospitality services. Demonstrated ability to thrive in high-pressure environments while maintaining exceptional service standards. Seeking to leverage tourism expertise and operational skills in aviation customer service

Overview

7
7
years of professional experience
4
4
Certificates
3
3
Languages

Work History

Executive Assistant

Golden Angels Travel Consultancy
01.2023 - Current
  • Coordinate 300+ travel bookings annually with 99% client satisfaction rating
  • Manage flight reservations and itinerary planning for individual and corporate clients
  • Handle travel documentation, visa requirements, and regulatory compliance
  • Provide executive calendar management across multiple time zones with zero scheduling conflicts
  • Design marketing materials using Canva for travel packages and promotional campaigns
  • Conduct direct sales activities and client consultations resulting in 25% revenue increase
  • Maintain vendor relationships with airlines, hotels, and service providers
  • Process travel emergencies and service recovery situations
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
  • Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
  • Used advanced software to prepare documents, reports, and presentations.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
  • Improved document management and accessibility with creation of centralized digital repository.
  • Managed complex calendars for senior executives to facilitate efficient scheduling and meeting planning.
  • Handled confidential and sensitive information with discretion and tact.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Organized and coordinated conferences and monthly meetings.
  • Served as a liaison between departments to facilitate effective communication throughout the company.
  • Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
  • Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
  • Answered high volume of phone calls and email inquiries.
  • Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.

Virtual Assistant & Operations Coordinator

Freelance
01.2022 - 01.2023
  • Supported 6+ businesses across hospitality, technology, and consulting industries
  • Maintained 96% customer satisfaction rating while managing 120+ daily inquiries
  • Coordinated vendor relationships and event planning with 98% on-time delivery rate
  • Provided executive calendar management and scheduling coordination
  • Handled financial administration including invoicing and expense tracking
  • Delivered emergency support and crisis management for urgent business matters
  • Monitored emails, organized inbox, and prioritized messages for supervisor.
  • Enhanced client satisfaction by efficiently managing and organizing schedules, appointments, and travel arrangements.
  • Organized and managed team tasks using Trello and Asana.
  • Upheld the highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.
  • Researched topics and events to support supervisor's work agenda and projects.
  • Managed CRM input, exports and clean up.
  • Improved team collaboration by organizing virtual meetings, preparing agendas, and taking accurate meeting minutes.
  • Completed business correspondence, transcription, and data entry.
  • Coordinated Skype calls across multiple time zones.
  • Supported financial operations through meticulous bookkeeping tasks such as invoicing, expense tracking, and budget management.
  • Executed travel arrangements by researching and booking flights and accommodations.
  • Assisted in the recruitment process through candidate screening, interview scheduling, and onboarding support.
  • Set up virtual Zoom meetings, invited guests and disseminated agendas.
  • Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
  • Conferred with customers by telephone, chat or email to provide information.
  • Answered and screened calls to provide information, schedule appointments and take detailed messages.
  • Adapted quickly to emerging technologies and software, staying ahead in providing versatile virtual assistance.
  • Implemented proactive approach to problem-solving, addressing potential issues before they impacted workflow.
  • Enhanced team productivity with introduction of collaborative project management tool, facilitating smoother task allocation and follow-ups.
  • Fostered positive work environment by facilitating effective communication channels between remote teams.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Performed research to collect and record industry data.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Established administrative work procedures to track staff's daily tasks.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.

Call Center Representative (National Service)

KFC Ghana
01.2020 - 01.2021
  • Handled 100+ daily customer service calls with 98% accuracy rate
  • Processed customer orders, complaints, and service modifications
  • Coordinated with kitchen staff and delivery teams for prompt issue resolution
  • Maintained detailed customer interaction records and performance reports
  • Achieved 95% complaint resolution rate in fast-paced environment

Concierge Intern

Crystal Palm Hotel
01.2019 - 01.2020
  • Provided guest services contributing to high guest satisfaction ratings
  • Coordinated transportation, restaurant reservations, and tourist activities
  • Assisted with check-in/check-out processes and guest special requests
  • Delivered information on local attractions and cultural sites to international guests
  • Handled guest complaints and service recovery with zero formal complaints
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Maximized guest satisfaction by promptly addressing concerns and resolving issues.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Contributed to a positive work environment by maintaining a professional demeanor at all times.
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Supported event planning efforts, contributing to the successful execution of memorable occasions.
  • Facilitated smooth check-in and check-out processes, minimizing wait times and improving guest satisfaction.
  • Improved customer satisfaction with prompt and accurate information about local attractions.
  • Conducted tours of property and local area, enhancing guests' understanding and enjoyment of location.

Education

Higher National Diploma - Hospitality and Tourism Management

Accra Technical University
Accra , Ghana
01.2020

Skills

Certification

Virtual Assistant Professional Certification - ALX Africa (2022)

Accomplishments

  • Coordinated 300+ successful travel bookings with 99% client satisfaction
  • Managed complex executive travel with zero scheduling conflicts
  • Maintained 100% reliability in airline and service provider relationships
  • Improved operational processes resulting in 60% efficiency gains
  • Successfully resolved 50+ travel emergencies with complete customer satisfaction

Timeline

Executive Assistant

Golden Angels Travel Consultancy
01.2023 - Current

Virtual Assistant & Operations Coordinator

Freelance
01.2022 - 01.2023

Call Center Representative (National Service)

KFC Ghana
01.2020 - 01.2021

Concierge Intern

Crystal Palm Hotel
01.2019 - 01.2020

Higher National Diploma - Hospitality and Tourism Management

Accra Technical University

Languages

English: Native proficiency
Twi: Fluent
French: Basic conversational

PROFESSIONAL PHILOSOPHY

Excellence in travel operations requires understanding that every customer's journey matters. I combine systematic efficiency with personalized service to ensure smooth operations and exceptional experiences, always anticipating challenges and delivering results that exceed expectations.

References

References available upon request

PROFESSIONAL PHILOSOPHY

Excellence in travel operations requires understanding that every customer's journey matters. I combine systematic efficiency with personalized service to ensure smooth operations and exceptional experiences, always anticipating challenges and delivering results that exceed expectations.

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Portia Offei NyarkoExecutive Assistant | Virtual Assistant | Travel Industry & Hospitality Specialist