Portia Mensah
Takoradi
Summary
Customer-oriented General Manager with 9 years of experience in the Media, Marketing, Information Technology and Logistics industry. I am focused on increasing revenues and expanding margins. I possess excellent interpersonal relationship strengths and budgeting skills. Understand the need to work within time, cost, and quality.
Overview
6
6
years of professional experience
1
1
Certification
Work History
General Manager
A&A Engineering Transport Limited
10.2020 - 05.2023
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Cultivated strong relationships with clients to ensure long-term success and loyalty.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Branch Manager
COLI Ghana Limited
08.2019 - 08.2020
- Improved customer satisfaction by enhancing service quality and resolving client issues promptly to retain both new and existing customers.
- Created and maintained comprehensive organizational documentation.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community served.
Customer Service Representative
Kwesé TV Ghana
03.2017 - 12.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
BA- Political Science -
University of Ghana, Legon
Accra-Ghana05.2013
Skills
- Excellent creative writing and oral communication skills
- Organizational and leadership skills
- Excellent analytical and presentation skills
- Proficient in Microsoft Office Suite
Accomplishments
- Re-organized and trained customer service representatives to render outstanding service to customers(Aug.2019 to Aug.2020)
- Contributed massively to a strategic initiative to re-instate a cost-effective data plan (Home package). (2020)
- Implemented a customer service program, which significantly expanded the customer base and recorded obvious win-backs. (2020).
- Promoted from a Customer Service Representative to a Regional Customer Service Manager. (July 2017- Dec.2018)
Certification
- Certificate in Banking Operation Course, Access Management Consult, 12/01/18
- KweseTV Sales Methodology Training Course, Econet Media, 09/01/17
- Certificate in Statistical Package for the Social Sciences, University of Ghana, Legon, 03/01/12
- Certificate in Intermediate Microsoft Word, Excel, PowerPoint Presentation and Internet, University of Ghana, Legon, 12/01/11
Awards
- Together with the Customer Experience team, won an award for outstanding service, commitment, and support to the success of the brand Kwese(11/04/18)
Languages
English
French
Fante/Twi
Timeline
General Manager
A&A Engineering Transport Limited
10.2020 - 05.2023
Branch Manager
COLI Ghana Limited
08.2019 - 08.2020
Customer Service Representative
Kwesé TV Ghana
03.2017 - 12.2018
BA- Political Science -
University of Ghana, Legon
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