PORTIA ESHUN

• Assisted customers with account inquiries and transactions.
• Resolved customer complaints through effective communication and problem-solving.
• Processed loan applications and verified customer information accurately.

• Cheque management

• Cash management

• Loan disbursement

• Portfolio management

• Client acquisition and retention through regular prospection

• Complied with security policies and kept information confidential.
• Transcribed notes and compiled into reports for submission to supervisor.
• Revised documents to improve information accuracy, diction and formatting.
• Formatted digital documentation by changing font size, indentations, and spacing.