PORTIA ATIAH
KUMASI
Summary
Dynamic and results-driven professional with experience as a Passenger Service Agent at Pisces Aviation Limited, excelling in customer service and inventory management. Proven ability to enhance operational efficiency and resolve issues effectively, ensuring compliance with airline policies while maintaining high standards of service. Skilled in procurement processes and problem-solving.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Passenger Service Agent
Pisces Aviation Limited (PassionAir)
KUMASI
11.2024 - Current
- Assisted passengers with check-in processes and baggage handling.
- Provided information about flight schedules and gate locations to travelers.
- Maintained accurate delivery logs for each shift.
- Delivered packages efficiently across assigned routes.
- Communicated effectively with customers regarding delivery status.
- Collaborated with team members to maintain a clean and organized waiting area.
- Managed lost luggage inquiries and facilitated resolution for affected passengers.
- Checked in passengers, assigned seats, and issued boarding passes.
Intern
Ghana Grid Company
KUMASI
09.2023 - 01.2025
- Supported team in analyzing energy distribution data for efficiency improvements.
- Participated in safety inspections to ensure compliance with regulations.
- Engaged with team members to gather feedback on operational processes.
- Managed supplier relationships to ensure timely delivery of materials.
- Reviewed purchase orders for accuracy and compliance with company policies.
- Maintained procurement records and documentation for audit purposes.
- Monitored inventory levels to prevent stock shortages or overages.
Education
Bachelor of Science - Logistics And Supply Chain Management
Kwame Nkrumah University Of Science And Tech
KUMASI11-2024
Associate of Science - Business
Amaniampong Senior High School
Ashanti-Mampong07-2019
Skills
- Inventory management
- Supply chain coordination
- Customer service
- Procurement processes
- Regulatory compliance
- Problem solving
- Flight logs proofing
- Check-in processes
- Airline policies
- Expert lash styling
- Wig and hairpiece styling
Languages
English
First Language
English
Proficient (C2)
C2
Afrikaans
Proficient (C2)
C2
Accomplishments
- Assistant Girls Perfect
- Debaters Club President
Certification
- Dangerous Goods and Passenger handling
- Lash Artist
- Wig Maker
Timeline
Passenger Service Agent
Pisces Aviation Limited (PassionAir)
11.2024 - Current
Intern
Ghana Grid Company
09.2023 - 01.2025
Bachelor of Science - Logistics And Supply Chain Management
Kwame Nkrumah University Of Science And Tech
Associate of Science - Business
Amaniampong Senior High School
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