Portia Agbanyo
Accra
Summary
Dynamic individual with proven history of Bookkeeping, customer service and transaction processing. Effective in maintaining accuracy in cash handling and building relationships. Demonstrated excellent communication and problem-solving skills. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bank Teller
Gaewornu Microfinance Service Ltd
Akatsi, Volta Region
09.2023 - 07.2024
- Responsible for accurately counting, verifying and recording cash transactions including deposits and withdrawals.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Managed petty cash book, file tax returns and prepared monthly report s
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Processed loan payments accurately, contributing to the overall efficiency of branch operations.
- Sold and cross-sold bank products to new and existing customers.
Office Assistant
Ghana Revenue Authority
10.2021 - 09.2022
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
Credit Officer
Dalex Financial Company and Leshego Loans and Saving Company
Ho,Volta Region
01.2016 - 01.2017
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
- Optimized credit approval and collection processes, improving operational efficiency.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Contacted clients about verifying account information and updated services, answered questions and resolved concerns to uphold exceptional customer service standards and promote brand loyalty.
- Cross sold the company's product.
Education
Bachelor's Of Arts - Public Administration And Sociology
University of Ghana
Legon,Accra.05.2021
WASSCE - Business, Accounting
Awudome Senior High School
Tsito-Awudome06.2015
Skills
- Trained in Microsoft Office Tools (Excel, Word and PowerPoint)
- Digital skills (Digital marketing, website development and graphic design)
- Cash handling and management
- Customer Relationship Building
- Financial record keeping
- Sales and Cross-Selling
Projectsachievementsawards
- Time Release Study (World Customs Organization tool) Project - Assisted the Customs Division of Ghana Revenue Authority in data collection that measured the time for the releasing or clearing of cargo from the Tema port.
- Employee of the month for two consecutive months.
- Was nominated as the best student in Awudome Senior High School.
References
- Veronica Aboagye, Custom Officer-PRO (GRA), 0244117710, veronicaaboagye@gra.gh.com
- Gifty Akoto, Custom Officer-ARO (GRA), 0542019868, gakoto18@gmail.com
Leadership Experience
- Financial Secretary, Springboard Club (University of Ghana), 09/2018, 07/2019, Prepared budgets and financial statements of the club., Collected member's dues and kept the financial records of the club., Raised funds for the club's event especially springboard Road show.
- Assistant Administrator, LBC, 01/2018, 04/2022, Registered new members and kept financial records., Entering of data and its management., Organized events and raised funds for special events.
Certification
Certificate in Bookkeeping and Accounting
Timeline
Bank Teller
Gaewornu Microfinance Service Ltd
09.2023 - 07.2024
Office Assistant
Ghana Revenue Authority
10.2021 - 09.2022
Credit Officer
Dalex Financial Company and Leshego Loans and Saving Company
01.2016 - 01.2017
Bachelor's Of Arts - Public Administration And Sociology
University of Ghana
WASSCE - Business, Accounting
Awudome Senior High School