PIUS GANDAA
TAMALE,GHANA
Summary
Accomplished professional with extensive expertise in financial product understanding and regulatory compliance knowledge, complemented by ethical leadership and customer relationship management systems. Demonstrates proficiency in branch audit experience, technical skills, and business development, driving success in financial reporting and branch operations. Adept at business networking and corporate governance, with a strong focus on employee training, change implementation, and financial acumen. Proven track record in staff recruitment, crisis handling, performance metrics analysis, persuasive communication, profit and loss analysis, retail banking strategies, negotiation proficiency, staff mentoring, market analysis, staff management techniques, sales strategies, risk assessment and management. Committed to performance monitoring and leadership expertise while leveraging knowledge of banking products to enhance marketing strategies. Utilises MS Office proficiency alongside cybersecurity principles to optimise business intelligence tools usage for effective team leadership.
Results-driven, ambitious and competitive business leader focused on transformative leadership and continuous improvement to drive growth and maximise profits. Tenacious executive ready to take on challenging role, meet goals and surpass expectations.
Overview
14
14
years of professional experience
Work history
Branch manager
Bank of Africa Ghana Limited
Bolgatanga, Upper East Region
11.2021 - Current
- Streamlined business processes to enhance operational efficiency.
- Optimised financial procedures for improved fiscal management.
- Provided excellent customer service, securing client loyalty.
- Coordinated with other branches for seamless service delivery.
- Developed and implemented strategies for increased customer satisfaction.
- Built partnerships with local businesses fostering community relations.
- Ensured compliance with company policies, maintaining ethical standards.
- Coordinated marketing strategies and client acquisition and maintenance strategies
- Coordinated development of asset and liability portfolio of the business centre
- Managed daily operations to ensure smooth running of the branch.
- Resolved customer complaints swiftly, maintaining company's reputation.
- Implemented new training programmes for improved staff performance.
- e
Relationship Officer, SME Banking
Bank of Africa Ghana Limited
Bolgatanga, Ghana
06.2016 - 11.2021
- Handled sensitive information with discretion and professionalism.
- Provided customer service to improve overall visitor experience.
- Wrote detailed reports, aiding in case documentation.
- Facilitated smooth communications between departments for better coordination.
- Developed and Managed the SME Banking portfolio of the Branh
- Coordinated deposit mobilization and acquisition of the branch
- Conducted risk assessments to ensure public safety.
- Created and initiated credit application requests of SME customers
- Conducted marketing, sales and onboarding of SME Clients for the branch.
- Executed assigned duties responsibly thus meeting departmental expectations consistently.
- Assisted during special events and large-scale operations ensuring smooth running of activities.
- Delivered top-notch service to visitors, enhancing their experience at the venue.
Relationship Officer
Bank of Africa Ghana Limited
Tamale, Ghana
09.2013 - 06.2016
- Ensured customer satisfaction with timely resolution of queries and concerns.
- Conducted market research, identified potential growth opportunities.
- Coordinated with finance department, ensured accurate invoicing of services rendered.
- Developed strategic plans to retain existing clients and attract new ones.
- Organised various corporate events to strengthen client relationships.
- Served as point of contact for all client-related issues, ensured prompt resolution.
- Enhanced client relationships by conducting regular meetings and follow-ups.
- Represented firm at trade shows, secured new business partnerships.
- Streamlined internal processes for efficient handling of customer complaints.
- Delivered presentations on product offerings, raised awareness among potential customers.
- Liaised between different departments, facilitated smooth flow of information.
- Participated in negotiation processes to secure profitable contracts.
- Trained junior staff members, ensured adherence to company's service standards.
- Utilised CRM systems effectively to manage client interactions efficiently.
- Collaborated with sales team, increased efficiency in client servicing.
- Managed communication channels for improved inter-departmental cooperation.
- Worked closely with marketing team to create promotional materials for target audience.
- Devised personalised solutions for individual client needs.
- Fostered a positive work environment, boosted employee morale.
- Generated leads by networking at industry conferences and seminars.
- Developed marketing plans to support department strategies.
- Conducted market research to understand customer base and enhance products.
- Organised marketing plans and programmes to best support business growth and development.
- Developed targeted advice for decision-makers on how best to reach target consumers and build awareness.
- Managed multi-channel advertising campaigns to support sales objectives.
- Compiled and reviewed consumer data on patterns and preferences for marketing information.
- Advised clients on optimum mix of products and distribution channels for greatest success.
- Predicted and interpreted consumer trends to improve product offerings.
- Leveraged market and competitor data to identify market opportunities and gaps.
- Compiled industry data on competitor pricing, materials costs and supply chain issues to help set accurate pricing.
- Evaluated campaign performance to optimise return on investment.
Teaching and research assistant
Kwame Nkrumah University of Science and Technology
Kumasi, Ghana
08.2012 - 08.2013
- Marked and graded student assignments promptly, ensuring proper feedback.
- Assisted professors in research, providing valuable insights.
- Conducted independent studies to bolster knowledge of subject matter.
- Collaborated with faculty members for successful curriculum development.
- Facilitated group discussions, fostering better understanding of complex concepts.
- Ensured a conducive learning environment by managing classroom discipline effectively.
- Participated in academic conferences presenting well-researched papers.
- Coordinated field trips for practical exposure to theoretical concepts.
- Conducted literature reviews with thoroughness and attention to detail.
- Assisted in exam invigilation duties, upholding integrity of the process.
- Managed administrative tasks efficiently, reducing workload for lead lecturers.
- Led seminar discussions, encouraging critical thinking amongst students.
- Maintained records of student progress by consistent evaluation and assessment.
- Provided tutoring support to struggling students, promoting academic success.
- Prepared teaching materials for smooth execution of lectures.
- Organised guest lectures to expose students to varied perspectives.
- Helped students explore concepts through challenging assignments and stimulating class discussions.
- Contributed to department and faculty meetings to continuously assess and improve internal practices.
- Administered examinations, assessed results and issued fair grades.
- Prepared and delivered lectures on diverse topics related to Natural Resource Analysis and Urban Geography.
- Applied research to develop new operational methods and industry-specific applications.
Education
Master of Philosophy - Business Consulting and Enterprise Risk Management
Kwame Nkrumah University of Science and Technology
Ghana 08.2018 - 03.2025
Bachelor of Arts - Geography and Rural Development
Kwame Nkrumah University of Science and Technology
Kumasi, Ashanti Region 09.2008 - 08.2012
Ethics Certification - Bank of Ghana/Chartered Institute of Bankers Ghana Ethics Certification Programme
Chartered Institute of Bankers Ghana
Accra, Greater Accra Region 03.2025 - 06.2025
Certificate of Completion - SME Trainers of Trainees Programme in Business Management Skills
International Finance Corporation SME Trainers of Trainees
Accra, Greater Accra Region 02.2025 - 02.2025
Bachelor of Laws (LLB) - Law
Central University College
Kumasi, Ashanti Region 02.2023 -
Chartered Banking Programme - Chartered Banking
Chartered Institute of Bankers Ghana
Accra, Greater Accra Region 09.2025 -
Skills
- Financial product understanding
- Regulatory compliance knowledge
- Ethical leadership
- Customer relationship management systems
- Branch audit experience
- Technical proficiency
- Customer relations
- Business development
- Financial reporting
- Branch operations
- Business networking
- Corporate governance
- Employee training
- Change implementation
- Financial acumen
- Staff recruitment
- Enterprise Resource Planning software
- Crisis handling
- Performance metrics
- Persuasive communication
- Profit and Loss Analysis
- Retail banking
- Negotiation proficiency
- Staff mentoring
- Market analysis
- Staff management
- Sales techniques
- Risk assessment and management
- Performance monitoring
- Leadership expertise
- Knowledge of banking products
- Marketing strategies
- MS office proficiency
- Cybersecurity principles
- Business intelligence tools usage
- Team Leadership
- Public speaking
- Data analysis
Languages
English
Fluent
Dagaare
Native
Akan
Fluent
Waale
Fluent
Affiliations
- Long Tennis
- Football
- Swimming
References
References available upon request.