Pius Eshun

· Ensured consistent and effective day to day management of all resources to maximize quality and efficiency within the shop.

· Conducted constant inventory checks to ensure optimal levels of stock at all times to avoid out of stock situations.

· Drove sales to achieve budgeted targets through planning, preparing and executing sales driving activities.

. Recommended potential products or services to management by collecting customer information and analyzing customer needs.

· Proactively built relationships with customers and delivered excellent customer service by engaging and connecting with them and responding to their needs.

· Created schedules to ensure adequate and efficient staffing at all times by effectively managing assigned human resources.

· Developed positive relationships with team by understanding and addressing individual motivational needs and concerns, and providing coaching and direction to maximize their potential.

. Use approved processes and policies to control the security of staff, stock and cash and also comply with all the policies and legal requirements in relation to the role.

. Supervised and disciplined all shop employees according to the company’s policies.

· Developed business-to-business relationships within the vicinity of the shop in other to drive sales.

· Recommended effective business plan to increase shops traffic and covert customers to optimize profitability.

· Supervised sales consultants in all Surfline Pop up shops.

· Worked on reports for all shop extensions and compiled them for finance purposes.

. Advised on positioning the shop extensions to increase sales.

. Lead stock count and ensured the shops have the right stock levels.

· Engaged irate customers to ensure their issues were promptly resolved.

Supported all shop agents with advanced technical issues brought to the shop.

· Ensured Point of sale worked very well, and banking done in the right way for all shop extensions each day.

· Trained shop consultants on the use of our Customer Relationship Management (CRM) application to help them handle all customer facing operations in the shop extensions.

• Installed and configured computer hardware, operating systems and applications.
• Monitored and maintained computer systems and networks.
• Troubleshot system and network problems.
• Diagnosed and solved hardware/software faults.
• Followed diagrams and written instructions to repair faults or set up systems.
• Back up of data from registration of nationals and foreigners in all sixteen regions in Ghana.

• Taught students Information and Communications Technology at the Upper Level classes.

• Engaged in an exchange program with Vancouver Island University and High Praire Elementary, all in Canada.

• Day to day maintenance of information and communication technological needs of the School.

• Ensured adequate backup procedures were always in place to facilitate quick recovery of essential data.

• Provided technical assistance to all Tema Ridge staff and promptly resolving all IT related problems, to enable them operate independently on their systems.

• Ensured an up and running Local Area Network (LAN).

• Administration of students login user accounts

• Day to day maintenance of information and communication technological needs of the company

• Ensured adequate backup procedures were in place to facilitate quick recovery of essential data

• Provided technical assistance to all Nallem staff and promptly resolving all IT related problems, to enable them operate independently on their systems

• Ensured an up and running Local Area Network (LAN).

• Administration of login user accounts (Both email and windows accounts)

• Evaluated, installed and upgraded new and existing hardware and software.

• Updated system inventory and entered codes of garments into the Point of Sale (POS) at our various outlets.

• Performed general services mostly in the areas of stock and inventory movement, since it was strategic to the operations of Nallem Clothing.

• Provided training for new and existing staff on how to use new software, and computer programmes.

• Merchandised for Uniliver Ghana Limited.
• Forwarded data from various shops merchandised to the field activation manager, which was then kept in their database
• Advised management on shops to be merchandised after conducting research.

• Assessed issues to determine appropriate troubleshooting methods for remediation.
• Disassembled computer systems to troubleshoot and resolve hardware issues.
• Served as first point of contact for incoming technical service calls and emails.