Summary
Work History
Education
Skills
Work Preference
Work Availability
Accomplishments
Software
Languages
Timeline
Certification
Generic
Pious K. Saxon

Pious K. Saxon

Entry Level Data Analyst
Tema,GH

Summary

Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Logical thinker with top problem-solving abilities. Communicates well with non-technical audiences for speedy resolutions.

Work History

Technical Assistant

K-Net Ltd.
Kanda ACCRA, KANDA
03.2015 - 04.2024
  • Trained 20% new employees on company policies and sales techniques.
  • Designed Excel spreadsheets to clearly capture and display data.
  • Resolved technical issues using fault diagnosis and root cause analysis.
  • Developed dashboards that increased insights, interpretations and predictions for improved forecasting.
  • Supported data improvement initiatives by increasing automation, reducing department costs.
  • Mined data to identify trends and inform business decision-making processes.
  • Designed questionnaires to support logical data acquisition and analysis.
  • Planned and organizing sing surveys and other statistical collections for data analysis.
  • Supported service improvements through data review and evaluation.

Technical Support Representative

MikAdu Ltd.
St. Johns Accra, AA
01.2012 - 02.2015
  • Carried out preventative checks and maintenance at end of customer interactions to prevent need for further support.
  • Employed advanced troubleshooting and expert application knowledge to solve system user interface problems.
  • Combined technical expertise and strong interpersonal skills to diagnose and resolve issues remotely.

Education

Certificate of Higher Education - Data Analyst

Cisco Networking Academy

Bachelor of Science - Management Education

UNIVERSITY OF EDUCATION WINNEBA

Skills

  • Customer service
  • Communication skills
  • Computer literacy
  • Time management
  • English
  • Microsoft excel
  • Leadership
  • Microsoft word
  • Data Entry
  • Excel proficiency
  • Data collection and analysis
  • Data verification
  • Windows XP/Vista
  • Technical writing and reading
  • Root Cause Analysis

Work Preference

Work Type

Full TimePart TimeContract Work

Location Preference

RemoteHybridOn-Site

Important To Me

Work-life balanceWork from home optionPersonal development programsFlexible work hoursPaid sick leaveCareer advancementCompany Culture

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Cashier - Achieved highest Number of new credit accounts opened within one-month period.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Software

Python, SQL, Excel ,Tableau , Power BI

Languages

English
Upper intermediate (B2)

Timeline

Technical Assistant

K-Net Ltd.
03.2015 - 04.2024

Technical Support Representative

MikAdu Ltd.
01.2012 - 02.2015

Certificate of Higher Education - Data Analyst

Cisco Networking Academy

Bachelor of Science - Management Education

UNIVERSITY OF EDUCATION WINNEBA

Certification

  • CAP - Certified Administrative Professional

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Pious K. SaxonEntry Level Data Analyst