Pious K. Saxon
Data Analyst
Tema,Greater Accra Region
Summary
Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Logical thinker with top problem-solving abilities. Communicates well with non-technical audiences for speedy resolutions.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work history
Technical assistant
K-Net Ltd.
Kanda ACCRA, KANDA
2015.03 - Current
- Adapted to and remained flexible in changing, fast-paced work environment
- Stayed current on customer trends and requirements
- Responded promptly to customer queries to increase overall satisfaction
- Trained new employees on company policies and sales techniques.
- Carried out new hardware installations and updates, keeping systems functional and secure.
- Achieved maximum customer satisfaction by offering tailored and consistent service.
- Designed Excel spreadsheets to clearly capture and display data.
- Resolved technical issues using fault diagnosis and root cause analysis.
- Completed investigations to check on reported errors, reproduce problems and trace faults.
- Developed dashboards that increased insights, interpretations and predictions for improved forecasting.
- Supported data improvement initiatives by increasing automation, reducing department costs.
- Mined data to identify trends and inform business decision-making processes.
- Designed questionnaires to support logical data acquisition and analysis.
- Planned and organizing sing surveys and other statistical collections for data analysis.
Technical support representative
MikAdu Ltd.
St. Johns Accra, Accra
2020.02 - 2024.03
- Investigated and diagnosed customer's technical and product queries.
- Carried out preventative checks and maintenance at end of customer interactions to prevent need for further support.
- Employed advanced troubleshooting and expert application knowledge to solve system user interface problems.
- Combined technical expertise and strong interpersonal skills to diagnose and resolve issues remotely.
Education
Certificate of Higher Education - Data Analyst
2013.02 -
Bachelor of Science - Management Education
2012.08 - 2016.06
BUSINESS ECONOMICS - Economics
2009.03 - 2011.08
Skills
- Customer service
- Communication skills
- Computer literacy
- Time management
- English
- Microsoft excel
- Leadership
- Microsoft word
- Data Entry
- Excel proficiency
- Data collection and analysis
- Data verification
- Windows XP/Vista
- Technical writing and reading
- Root Cause Analysis
Timeline
Technical support representative - MikAdu Ltd.
2020.02 - 2024.03
Technical assistant - K-Net Ltd.
2015.03 - Current
Cisco Networking Academy - Certificate of Higher Education, Data Analyst
2013.02 -
UNIVERSITY OF EDUCATION WINNEBA - Bachelor of Science, Management Education
2012.08 - 2016.06
IDEAL COLLEGE - BUSINESS ECONOMICS, Economics
2009.03 - 2011.08