Phyllis Delphina Amoah
Accra
Summary
Friendly, reliable, and solution-oriented Customer Service Professional with a strong background in hospitality and media communication. Known for creating positive customer experiences, resolving issues with empathy, and maintaining professionalism under pressure. Brings a solid combination of people skills, attention to detail, and the ability to remain calm and proactive in fast-paced environments. Looking to leverage experience in direct guest interaction and communication into a challenging customer service or client-facing role.
Overview
7
7
years of professional experience
Work History
Customer Sales Representative
AkwaabaUk / Akwaaba Live Events
01.2022 - Current
- Events - Promotion - Marketing - Advertising
Customer Service Representative / Waiter
Rockstone’s Office
01.2019 - 01.2022
- Provided excellent front-line service to customers, ensuring satisfaction from first interaction to departure.
- Handled inquiries, complaints, and service issues with patience and professionalism.
- Improved guest retention by offering thoughtful and personalized experiences.
- Maintained a strong knowledge of products and services to assist customers efficiently.
- Worked collaboratively with team members to maintain smooth day-to-day operations in a customer-focused environment.
Education
Bachelor of Arts - Broadcast Journalism
National Film & Television Institute (NAFTI)
06.2021
Skills
- Customer Relationship Management
- Verbal & Written Communication
- Conflict Resolution & Problem-Solving
- Empathy & Active Listening
- Time Management & Multitasking
- Complaint Handling
- Positive Attitude & Emotional Intelligence
- Team Collaboration
TECHNICAL & SOFT SKILLS
• Customer Service Etiquette
• CRM Basics (Training-ready)
• Microsoft Office (Word, Outlook, Excel)
• Strong Work Ethic
• High Emotional Intelligence
• Adaptability
Why I’m a Great Fit for Customer Service
I genuinely enjoy interacting with people, listening to their needs, and offering practical solutions. My hospitality experience has taught me how to stay calm under pressure and respond to all kinds of personalities with patience and professionalism. I bring energy, empathy, and a strong service mindset to any role I take on.
Hobbies and Interests
Helping people and solving problems, Music and creative expression, Communication and branding, Community volunteering and outreach
References
Mr Michael Ayenu
AkwaabaUk / Akwaaba live events
+233244649383
Akwaabaliveevents@gmail.com
Zilla Liman
Rockstone’s Office
Accra - Ghana
+233546977975
Languages
English: Fluent (Spoken & Written)
Timeline
Customer Sales Representative
AkwaabaUk / Akwaaba Live Events
01.2022 - Current
Customer Service Representative / Waiter
Rockstone’s Office
01.2019 - 01.2022
Bachelor of Arts - Broadcast Journalism
National Film & Television Institute (NAFTI)
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