Summary
Overview
Work History
Education
Skills
Timeline
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PHILOMINA AYIREBI-ANKOMAH

Accra

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

21
21
years of professional experience

Work History

Supervisor of Operations

Consolidated Bank
08.2018 - Current
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Devised processes to boost long-term business success and increase profit levels.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate, and support sustainability objectives.
  • Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
  • Reduced expenses for the department by optimizing resource allocation and closely monitoring budgets.

Bank Reconciliation Specialist

UNIBANK GHANA LTD.
05.2016 - 07.2018
  • Achieved higher accuracy in bank reconciliations through meticulous attention to detail and thorough review processes.
  • Streamlined reconciliation procedures by identifying inefficiencies and implementing process improvements.
  • Reduced discrepancies in financial statements by diligently tracking and resolving outstanding items.
  • Enhanced collaboration with the accounting team, sharing insights on reconciliation best practices and problem-solving techniques.
  • Assisted auditors during annual reviews by providing accurate documentation and addressing their inquiries promptly.
  • Ensured timely completion of monthly bank reconciliations, adhering to strict deadlines for financial reporting purposes.
  • Increased efficiency in handling high transaction volumes by utilizing advanced spreadsheet functions and automation tools.

Senior Clearing Officer

Unibank Ghana Ltd
06.2013 - 04.2015
  • Wrote detailed narrative reports for use in investigations.
  • Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
  • Prepared and submitted detailed reports regarding assignments and ongoing investigations.
  • Responded to emergency calls relayed from dispatcher or supervisors and communicated situation details to other officers.
  • Collected, arranged, and input information into database system.

Treasury Operations Officer

Unibank Ghana Ltd.
05.2011 - 06.2012
  • Enhanced treasury operations efficiency by streamlining processes and implementing automation tools.
  • Reduced operational risks through regular review of internal controls and compliance with regulations.
  • Optimized cash management by forecasting cash flows and maintaining appropriate liquidity levels.
  • Achieved accurate financial reporting through timely reconciliation of bank accounts and general ledger entries.
  • Minimized counterparty risk by regularly evaluating the creditworthiness of banks and other financial institutions.
  • Complied with established internal controls and policies.
  • Maintained strong working relationships with regulators, ensuring adherence to relevant laws governing treasury activities.
  • Established comprehensive policies for managing interest rate risk, mitigating potential impact on company earnings and asset valuation.
  • Negotiated favorable borrowing terms with lenders to reduce interest costs and improve overall financing structure.
  • Ensured compliance with banking regulations through effective monitoring of credit facilities and debt covenant agreements.

Credit Officer

UNIBANK GHANA LTD.
06.2012 - 12.2012
  • Reviewed and verified income, credit reports and employment histories for each borrower.
  • Optimized credit approval and collection processes, improving operational efficiencies by over [Number]%.
  • Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
  • Checked appraisals, title information and insurance documents for each property.
  • Performed semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams.
  • Improved cross-functional collaboration, working closely with sales and operations teams to meet business objectives.
  • Mentored junior staff members in best practices related to credit analysis, instilling a culture of accuracy and diligence within the team.
  • Verified application and account details to accurately asses credit and financial risks of potential clients.
  • Kept records of customers' charges and payments.

Head Bank Teller

UNIBANK GHANA LTD.
09.2008 - 05.2011
  • Enhanced customer satisfaction by providing efficient and accurate transaction processing.
  • Streamlined teller operations for improved productivity and increased accuracy in transactions.
  • Managed high-volume cash drawer, maintaining accountability and minimizing discrepancies.
  • Developed strong relationships with customers, promoting bank products and services tailored to individual needs.
  • Mentored junior bank tellers, fostering a positive work environment and encouraging professional growth.
  • Identified potential fraud cases through careful observation and adherence to security protocols, protecting both the bank and its customers from financial loss.
  • Collaborated with team members to meet or exceed branch performance targets consistently.
  • Handled escalated customer service issues, resolving conflicts professionally while maintaining client satisfaction.
  • Conducted regular audits of cash drawers, ensuring compliance with internal controls and regulatory requirements.
  • Balanced ATM machines daily as part of routine maintenance tasks, ensuring optimal functioning and reliability for customers'' use.
  • Decreased wait times during peak hours by implementing effective queuing strategies that maximized available resources.
  • Coordinated cross-selling efforts between teller line staff members by sharing information about product offerings that suit specific customer profiles.
  • Assisted with the onboarding process for newly hired tellers, providing hands-on training and guidance for a seamless integration into the team.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Arranged monies received in cash boxes and coin dispensers according to denomination.

Bank Teller

ProCredit Savings And Loans
01.2007 - 05.2007
  • Processed customer transactions promptly, minimizing wait times.
  • Reconciled cash drawer and resolved discrepancies.
  • Counted and packaged currency and coins.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Sold and cross-sold bank products to new and existing customers.
  • Turned in excess cash to maintain drawer security.
  • Removed mutilated currency from circulation.
  • Streamlined teller operations for better workflow by implementing time-management strategies.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
  • Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
  • Maintained friendly and professional customer interactions.
  • Monitored and verified suspicious activity on customer accounts.

Customer Service Representative

Nyaho Medical Centre
02.2003 - 06.2006
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Education

MBA - STRATEGIC LEADERSHIP,STRATEGIC CORPORATE GOVERNANC

ACCRA BUSINESS SCHOOL
ACCRA,GHANA
11.2020

Bachelor of Science - Accounting And Business Management

CENTRAL UNIVERSITY COLLEGE
ACCRA,GHANA
05.2011

High School Diploma -

TOP ACCOUNTANCY AND SECRETARIATE
03.2005

Skills

  • Maintenance Oversight
  • Staff Evaluation
  • Regulatory Compliance
  • Team Development
  • Time Management
  • Team Leadership
  • Microsoft Office Suite
  • Staff Training
  • Analytical Thinking
  • Decision Making
  • Quality Assurance
  • Performance Management
  • Problem Solving
  • Customer Service
  • Cross-functional Collaboration
  • Conflict Resolution
  • Multitasking and Organization
  • Schedule Coordination
  • Operations Management
  • Report Writing
  • Microsoft Office
  • Documentation and Recordkeeping
  • Performance Improvement
  • Decision-Making
  • Report Preparation

Timeline

Supervisor of Operations

Consolidated Bank
08.2018 - Current

Bank Reconciliation Specialist

UNIBANK GHANA LTD.
05.2016 - 07.2018

Senior Clearing Officer

Unibank Ghana Ltd
06.2013 - 04.2015

Credit Officer

UNIBANK GHANA LTD.
06.2012 - 12.2012

Treasury Operations Officer

Unibank Ghana Ltd.
05.2011 - 06.2012

Head Bank Teller

UNIBANK GHANA LTD.
09.2008 - 05.2011

Bank Teller

ProCredit Savings And Loans
01.2007 - 05.2007

Customer Service Representative

Nyaho Medical Centre
02.2003 - 06.2006

MBA - STRATEGIC LEADERSHIP,STRATEGIC CORPORATE GOVERNANC

ACCRA BUSINESS SCHOOL

Bachelor of Science - Accounting And Business Management

CENTRAL UNIVERSITY COLLEGE

High School Diploma -

TOP ACCOUNTANCY AND SECRETARIATE

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PHILOMINA AYIREBI-ANKOMAH