Philip Sangmor Odonkor
Mile 7, Accra
Summary
Accomplished IT Specialist and Senior Software Developer with a proven track record at WANEP and Smartsys Technologies, demonstrating expertise in system development and software solutions. Excelled in server administration, coding standards enforcement, and mentoring, enhancing system efficiency. Skilled in negotiation and problem-solving, ensuring seamless technology integration and robust security measures.
Working with stakeholders and clients over the years, I have achieved many successful solution implementations that have resourced my technical analysis, designs and development in moderate and advanced systems.
With the experiences harnessed from end-user trainings, user-friendly systems and projects have been a pivotal milestone in my career and also inspired my ability to do public presentations and trainings. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. 11 years of progressive IT experience. Information Specialist experienced in managing data for employers and clients and distributing information across organization. Analyzes data, supports security, organizes and classifies, maintains records and contributes to team efforts. Expertise in information technology, technical understanding, documentation, reporting, customer service and process improvement.
Overview
9
9
years of professional experience
Work History
Information Technology Specialist
West Africa Network For Peacebuilding (WANEP)
08.2017 - Current
- Development of Complex Early Warning System
- Design and development of CSOs Assessment Systems
- Development of Election Monitoring and Observation Systems
- Development of Gender-related Systems
- Training of system users at all levels organizational structures
- Development of websites and management
- Development of Android and iOS Applications
- Server management and administration
- Database design and administration
- Managed vendor relationships, negotiating contracts for cost-effective technology solutions.
- Drafted and distributed training manuals for devices used by various employees.
- Admin manager of Microsoft Office365 Applications
- Photography of official events and activities
- Ensured data security, implementing encryption measures and access controls for sensitive information.
- Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
- Streamlined IT processes for increased efficiency through the development of automated solutions.
- Supervised and monitored delivery of contractual services according to SLA agreements.
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
- Managed helpdesk operations, prioritizing tasks according to urgency and impact on overall business functions.
- Enhanced system performance by implementing and maintaining hardware and software upgrades.
Senior Software Developer
Smartsys Technologies
02.2015 - 12.2022
- Developed and implemented scalable web-based software.
- Installation of network equipment and devices
- Development of mobile applications
- Provide first-hand training of system users
- Customer support and training
- Server administration and configuration
- Conducted comprehensive code reviews, ensuring adherence to established coding standards and improving overall code quality.
- Provided technical support using knowledge of complex technology to solve problems and support new projects.
- Designed reusable modules that expedited the development process for subsequent projects without sacrificing stability or performance.
- Developed scalable applications for efficient data processing and management.
- Improved software performance by identifying and resolving bottlenecks in the code.
- Documented code thoroughly, facilitating ease of understanding for other team members during maintenance cycles or future updates.
- Successfully met tight deadlines under pressure while maintaining a strong focus on quality deliverables throughout all stages of the development process.
- Mentored junior developers, providing guidance on best practices and coding techniques for improved productivity.
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
- Met with stakeholders to provide detailed project reports and milestone updates.
- Developed databases, programs and processes for integration and implementation across enterprise.
- Coordinated efficient large-scale software deployments.
- Participated in troubleshooting efforts, efficiently isolating root causes of issues and implementing effective solutions quickly.
- Reduced system downtime by conducting rigorous testing and addressing critical bugs promptly.
- Implemented robust security measures to protect sensitive data and prevent unauthorized access.
- Delivered high-quality code on time by effectively managing project timelines and prioritizing tasks accordingly.
- Collaborated with cross-functional teams to integrate software components seamlessly into existing systems.
- Contributed to the architecture design of complex software systems, ensuring scalability and maintainability.
- Trained new developers and programmers on company standards for design and review.
Education
Bachelor of Science - Information Technology
BlueCrest University College
Kokomlemle, AccraDimploma in IT - Computer Software And Media Applications
IPMC
Tesano, Accra2014
Skills
- IT Troubleshooting
- Information Security
- Problem-solving skills
- End-user support
- IT risk management
- Software Development
- Software Updates
- Mobile Application Development
- Advanced computer proficiency
- IT Asset Management
- Confidential data management
- Presentations
- IT Vendor Management
- Cybersecurity Expertise
- Project Coordination
- Data Collection
- Security Oversight
- Project Management
- Technical Support
- Software Installation
- Issue Troubleshooting
- System Administration
- Desktop support
- User Support
- Remote Support
- Staff education and training
Timeline
Information Technology Specialist
West Africa Network For Peacebuilding (WANEP)
08.2017 - Current
Senior Software Developer
Smartsys Technologies
02.2015 - 12.2022
Bachelor of Science - Information Technology
BlueCrest University College
Dimploma in IT - Computer Software And Media Applications
IPMC
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