Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Reference
Timeline
Generic

Philip Junior Baah

Accra

Summary

Highly skilled IT professional with a background in systems administration, maintenance and end-user training. Accomplished in designing solutions to achieve software compatibility and streamline system upgrades and installations. Talented in administering and maintaining complex systems. Seeking to leverage comprehensive IT experience to take the next career step in systems administration with a respected organization that values hard work, strategic thinking, and results.

Overview

5
5
years of professional experience
1
1
Certification

Work History

IT Systems Administrator

INLAKS GHANA
ACCRA
09.2023 - Current
  • Requisitioned hardware and software to meet changing organizational needs.
  • Monitored and intercepted electronic data transfers, preventing data theft and malware spread.
  • Led server maintenance activities for company systems to keep critical functions operational.
  • Implemented software and hardware upgrades to boost system speed.
  • Developed recommendations for overhauling and updating systems to better meet new demands.
  • Standardized job tasks and trained junior team members on best practices and standards for optimum systems operations.
  • Investigated problems with hardware and software to trace faults.
  • Organized regular systems testing and maintenance to minimize breakdowns and help-desk queries.
  • Followed recommended update schedule for applications to keep software secure and functional.
  • Controlled access to computer network, setting up accounts, and access levels.
  • Fielded inquiries from team members with access problems, hardware issues, and security concerns.
  • Worked with system users to determine areas in need of improvement and gather requirements for updates.
  • Monitored network performance to identify problems and target solutions in advance of major incidents.
  • Maintained a flexible schedule and responded to after-hours and weekend emergencies to quickly resolve issues.
  • Installed and configured operating systems, software applications, and system management tools.
  • Provided technical support to users regarding hardware, software, and networking issues.
  • Managed, troubleshot, backed up and restored data, operating systems, files, documents and drivers to provide comprehensive systems management and support.
  • Participated in IT department meetings to identify continuous improvement opportunities and enhance delivery of IT services to users.

IT Officer

St. John's Hospital and Fertility Center
Achimota
07.2021 - 09.2024
  • Devised and integrated solutions to manage and improve end user devices.
  • Diagnosed and troubleshooted software and hardware faults in person and by phone.
  • Oversaw administration including for job scheduling, user account management and infrastructure replacement.
  • Led patch management for hospital management applications to facilitate seamless update and maintenance service.
  • Worked alone to provide exceptional first-line IT support to 39 users.
  • Handled overall IT governance, effectively and efficiently managing supplier selection and sourcing strategies. Prioritized and handled up to 5 open cases simultaneously.
  • Led ongoing management and improvement of end user device management service to 39 users.
  • Increased overall hardware security by 70% to stimulate high-quality customer experience.
  • Minimized disruptions by strategically planning and communicating scheduled down-time and management of upgrades and patching.
  • Troubleshot various incidents related to hardware, networks and software faults.
  • Optimized desktop, telephony and application infrastructure to meet operational demand.
  • Installed networks and managed components such as servers and Internet Protocols (IP)s .
  • Escalated appropriate issues to senior technicians, relaying relevant information in handovers.
  • Prioritized incoming tickets to facilitate maximum efficiency.
  • Showcased new features and best modes of practice to wide range of users.
  • Coordinated and executed routine hardware upgrades.
  • Updated and improved web pages for relevancy and accuracy.
  • Answered user questions about hardware and software operation to help resolve problems.
  • Installed new software for users and monitored version and patch update requirements.
  • Organised workspaces for employees with computer, monitors and associated cabling or equipment.
  • Tested function of peripheral equipment and completed quality repairs.
  • Followed technical documentation for accurate installation, maintenance and repair work.

IT Technical Support Intern

Twifo Oil Palm Plantion Ltd. (TOPP)
Twifo Praso
07.2019 - 08.2019
  • Followed technical documentation for accurate installation, maintenance and repair work.
  • Established and troubleshot network and data communications systems.
  • Carried out new hardware installations and updates, keeping systems functional and secure.
  • Carried out other that were assigned.
  • Answered user questions about hardware and software operation to help resolve problems.
  • Gave first-line support to customers within agreed Service Line Agreement (SLA).

Education

Bachelor of Science - Information Technology

Methodist University Ghana
Dansoman, Ghana
12.2021

W.A.S.S.C.E - General Arts

Apam Senior High School
Apam, Ghana
06.2015

Skills

  • Outstanding communication
  • Exceptional telephone etiquette
  • Server Management
  • Application support
  • Desktop support
  • First-line IT support
  • Troubleshooting proficiency
  • Technical issues analysis
  • Staff education and training
  • Network troubleshooting
  • Technical documents comprehension
  • Operating systems
  • System upgrades
  • Program installations
  • Technical analysis
  • Software diagnosis
  • Skilled in TCP/IP and WAN
  • Access Control
  • Security Protocols
  • Fortigate Administration
  • Hardware Installation
  • Patch management
  • Microsoft Office 360
  • Microsoft Office 365
  • Microsoft Azure
  • Active Directory
  • Cisco Meraki
  • Hardware and software installation
  • Technical support
  • Mobile Device Management

Certification

  • ISO/IEC 2700I:2022 INFORMATION SECURITY MANAGEMENT SYSTEMS (ISMS) FOUNDATION. Certification No: 138D67311-3317D2D-322143C. May 8, 2024
  • Certificate of Attendance: Cyber Security and Ethical Hacking Internship Program Demo Session by Edureka July 9, 2024
  • Fortinet Fortigate Admin Training by Digitank Nigeria August 30, 2024

Languages

English
First Language

Accomplishments

  • Awarded the best Student Representative Executive by the Ghana Private University Student Association. 2021
  • Methodist University Student Representative Council Vice-president 2020-2021.
  • President of the Methodist University IT Students Association 2019-2021.
  • IT and Publication committee member of the Methodist University Student Representative Council. 2018-2020.
  • Assistant PRO of the Methodist University IT Students Association. 2018-2019.

Reference

  • To be provided upon request

Timeline

IT Systems Administrator

INLAKS GHANA
09.2023 - Current

IT Officer

St. John's Hospital and Fertility Center
07.2021 - 09.2024

IT Technical Support Intern

Twifo Oil Palm Plantion Ltd. (TOPP)
07.2019 - 08.2019

Bachelor of Science - Information Technology

Methodist University Ghana

W.A.S.S.C.E - General Arts

Apam Senior High School

Similar Profiles

CREATE PROFILE
Philip Junior Baah