Philip Osei
Accra
Summary
At Broadspectrum Limited, I leveraged my expertise in network security and incident management to enhance network performance, significantly reducing downtime by proactively identifying and resolving complex technical issues. My ability to foster teamwork and collaboration led to innovative solutions, elevating service quality standards and customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
NOC Engineer
Broadspectrum Limited
10.2022 - Current
- Improved network performance by monitoring, troubleshooting, and resolving complex technical issues.
- Conducted root cause analyses following incidents, implementing corrective actions to prevent recurrence and maintain service quality standards.
- Reduced downtime with proactive identification of potential issues through regular network analysis and reporting.
- Created graphical reports to visualize network performance and uptime to management members.
- Troubleshot routers, layer 2 and 3 switches, and network firewalls.
- Leveraged monitoring tools such as Nagios, WinManage, Huawei NCE & Zabbix to maintain real-time network visibility, enabling swift response times to potential issues..
- Kept detailed documentation on each support ticket and added lessons learned to knowledge base.
- Facilitated knowledge sharing among team members through organized training sessions, fostering a supportive learning environment that promoted professional growth.
- Closed first-time tickets quickly and met resolution volume requirements.
- Configured IP assignment, core network configuration, and DNS setup for new users.
- Built servers, upgraded applications, and conducted hardware audits.
- Collaborated with other network engineers to configure and maintain network monitoring tools.
- Monitored and maintained network and software components according to established guidelines and best practices.
- Established positive working relationships with users to quickly resolve problems.
- Recommended proactive approaches to leadership team to improve stability of infrastructure components.
- Maintained up-to-date documentation of network topology, ensuring easy reference for troubleshooting purposes.
- Minimized service disruptions by performing scheduled maintenance during off-peak hours.
- Increased customer satisfaction by providing timely resolutions to client-reported issues and concerns.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Resolved issues related to operational components for LAN, WAN and voice systems.
Network Support Engineer
Broadspectrum Limited
09.2021 - 09.2022
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Improved network performance by troubleshooting and resolving hardware, software, and connectivity issues.
- Optimized network infrastructure through meticulous documentation of configurations, procedures, and changes.
- Reduced downtime for clients by providing efficient technical support and timely issue resolution
- Investigated and corrected problems with printers, copiers and other peripheral devices.
Education
Bachelor Of Science - Telecommunications Engineering
Kwame Nkrumah University of Science & Technology
Kumasi09.2021
Skills
- System monitoring
- Customer service
- Network troubleshooting
- IP networking
- Network configuration
- Data center operations
- Routing protocols
- Network security
- Network configuration design
- Network operations monitoring
- Ticketing systems
- Linux administration
- Technical support and assistance
- Switches and routers
- Teamwork
- Problem-solving
- Time management
- Multitasking
- Reliability
- Active listening
- Relationship building
- Task prioritization
Accomplishments
- Successfully designed a CP Antenna as my final year project at KNUST.
- Participated in the deployment of leased line service to most nursing and teacher training colleges in Ghana.
- Participated in SD-WAN deployment for NHIA.
- Participated in the roll out and integration of Tejas Transmission Network into our network.
- Configured and maintained network monitoring tools at the NOC.
- Trained over 15 national personnel assigned to the NOC
Certification
- Huawei Certification, Datacom
- Huawei Certification, Routing & Switching
- Cisco Networking Academy certification for successfully completing Introduction to Cybersecurity
- Cisco Networking Academy certification for successfully completing Network Support and Security course
- Radwin Certification for successfully completing PTP (RW 2000) & PTMP (RW 5000) course
- Udemy certificate of completion for “Mastering Linux: The complete Guide to becoming a Linux pro”
- Udemy certificate of completion for “The complete Networking Fundamentals course. Your CCNA start”
Timeline
NOC Engineer
Broadspectrum Limited
10.2022 - Current
Network Support Engineer
Broadspectrum Limited
09.2021 - 09.2022
Bachelor Of Science - Telecommunications Engineering
Kwame Nkrumah University of Science & Technology
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