Philip Appiah Ababio
Bogoso
Summary
Dynamic banking professional with a strong work ethic and exceptional customer service skills, honed at GCB Bank PLC. Proven track record in cash handling and transaction accuracy, contributing to improved cash flow management and client satisfaction. Adept at building relationships and exceeding performance targets through effective communication and goal-oriented strategies.
Overview
2026
2026
years of professional experience
Work History
Teller
GCB Bank PLC
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
Group Relationship Officer
Opportunity International Savings and Loan
03.2021 - Current
- Facilitated meetings and discussions between clients, sales and delivery teams.
- Increased referral business by actively networking within the community and participating in local events representing the bank.
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Increased loan approvals by diligently assessing creditworthiness and recommending suitable lending options.
- Maintained and built close relationships with customers through regular contact and visits.
- Conducted comprehensive financial analyses to identify potential risks and recommend appropriate mitigation strategies to senior management.
- Coordinated with compliance officers to ensure adherence to regulatory guidelines in all client interactions and transactions.
- Managed a portfolio of high-value clients, ensuring their financial needs were met through tailored investment strategies.
- Enhanced team productivity by providing ongoing training and support to junior Relationship Officers.
- Exceeded key performance indicators through diligent follow-up, effective negotiation, and a strong focus on meeting client expectations.
- Contributed to the growth of the branch''s assets under management by consistently meeting sales targets.
- Established strong client relationships by conducting regular meetings and providing exceptional customer service.
- Assisted branch manager in developing strategic initiatives aimed at increasing overall profitability while maintaining excellent service standards.
Account Officer
PBC Company Ltd
11.2020 - 03.2021
- Developed strong relationships with clients by promptly addressing inquiries or concerns related to their accounts.
- Enhanced accuracy in account reconciliations by closely reviewing transactions for discrepancies or errors before finalizing financial statements.
- Responded to requests for information and resolved issues quickly.
- Increased client satisfaction by providing timely and accurate financial reports.
- Managed accounts payable and receivable, ensuring prompt payment and accurate recordkeeping.
- Contributed to improved cash flow management through diligent invoice tracking and collections efforts on outstanding balances owed by customers or vendors.
Education
Bachelor's Degree - Accounting
Takoradi Technical University
Takoradi09.2021
HND ACCOUNTANCY - Accounting
Takoradi Technical University
Takoradi11.2019
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Cash handling and management
- Approachable
- Transaction processing accuracy
- Goal-oriented focus
- Signature verification
- Vault monitoring
Accomplishments
- Earned award for best group relationship officer (institutional)
Timeline
Group Relationship Officer
Opportunity International Savings and Loan
03.2021 - Current
Account Officer
PBC Company Ltd
11.2020 - 03.2021
Teller
GCB Bank PLC
Bachelor's Degree - Accounting
Takoradi Technical University
HND ACCOUNTANCY - Accounting
Takoradi Technical University
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