Summary
Work History
Education
Skills
Languages
Timeline
Overview
References
References
Generic

Veronica Dansoaah Adomako

Accra

Summary

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. Self motivated,driven and adaptable with proven track record of exceeding goals.

Work History

Key Account Manager(Homa and Appliance)

Jumia Group
05.2021 - Current
  • Expanded key account base by identifying and cultivating new business opportunities.
  • Strengthened client relationships through regular communication and effective problem solving
  • Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
  • · Planning and implementing long-term development strategies for product categories through market research and analysis for growth and profitability
  • · Maximizing category page visibility through strategic positioning to promote products for customer awareness and engagement
  • Building and maintaining long-term relationships with brands through effective communication and mutual respect for more efficient problem-solving and collaboration
  • Utilizing analytical software such as Excel and Power BI to track KPIs related to the category Performance

Customer Service Representative

Mobile Telecommunications Network(MTN)
09.2019 - 04.2022
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Customer Service Representative(student Intern)

National Investment Bank
06.2017 - 08.2017


  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.


  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
  • Handled customer inquiries and suggestions courteously and professionally.


Education

BBA - Business Administration

University of Professional Studies(UPSA)
Legon, Accra
08.2019

Skills

  • CRM Software proficiency (Salesforce)
  • Strong negotiation skills
  • Digital Marketing
  • Account management
  • Sales Support and coordination
  • Time management and prioritization
  • Problem-solving and decision-making
  • Communication and interpersonal Skills
  • Analytical Retail Marketing
  • Microsoft Power BI

Languages

English
Bilingual or Proficient (C2)
Akan
Bilingual or Proficient (C2)

Timeline

Key Account Manager(Homa and Appliance)

Jumia Group
05.2021 - Current

Customer Service Representative

Mobile Telecommunications Network(MTN)
09.2019 - 04.2022

Customer Service Representative(student Intern)

National Investment Bank
06.2017 - 08.2017

BBA - Business Administration

University of Professional Studies(UPSA)

Overview

7
7
years of professional experience

References

Available upon request

References

Available upon request

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Veronica Dansoaah Adomako