PETER KENNEDY ADJEI
Kumasi
Summary
Peter makes a meaningful and outstanding contribution with potential, skills, and abilities toward the growth and enhancement of any field of endeavor, leaving a legacy of excellence for posterity while developing a secure career path meeting deadlines, and completing tasks accurately and efficiently
Proficient in managing calendars, organizing meetings and events, handling confidential documents, and communicating with internal and external stakeholders. Possess exceptional communication and interpersonal skills with a proven ability to work independently and as part of a team.
Overview
5
5
years of professional experience
Work History
Customer Support Representative
The Funded Trader LLC
03.2022 - 03.2024
- Troubleshooting technical problems facing clients.
- Resolved customer complaints by distinguishing, prioritizing, and reporting technical issues.
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Managed 20 -30 emails and live chat per day from customers.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and the company.
- Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
- Provided empathetic support for customers experiencing difficulties or dissatisfaction, resulting in improved loyalty.
Fundraising Intern
Probity Action Foundation (FNGO)
06.2022 - 08.2022
- Collaborated with team members to develop innovative fundraising strategies, maximizing donations.
- Secured significant funds for charity programs by effectively communicating the organization''s mission and goals to donors.
- Boosted donor engagement by organizing and hosting successful fundraising events.
- Assisting with research works
- Managed and maintained accurate records of all donor interactions, ensuring efficient tracking of fundraising efforts.
- Leveraged networks within the local community to solicit in-kind donations and sponsorships, reducing event costs and increasing profits.
- Leveraged data analysis skills to evaluate campaign performance, informing adjustments for improved results.
- Mentored fellow interns in best practices within the field of nonprofit fundraising, fostering professional growth among the team.
- Maintained accurate records of donor information using CRM software, facilitating streamlined communication efforts across the organization.
- Enhanced donor retention by maintaining strong relationships through regular communication and updates on the impact of their contributions.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
National Service Personnel
Presbyterian Education Unit
01.2021 - 01.2022
- Answering 10 -15 calls and attending to customers' needs and complaints.
- Managed a team of service professionals to ensure timely and effective resolution of customer issues.
- Championed a customer-centric approach to service delivery, fostering strong relationships with clients and consistently exceeding their expectations.
- Reduced service-related expenses by negotiating contracts with suppliers and vendors.
- Monitored industry trends to identify emerging best practices in national service management, ensuring that the company remained competitive in its offerings over time.
- Maintained an organized and clean front office area to create a professional and welcoming environment for visitors and employees.
- Scheduled, coordinated, and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Supervisor of Operations
Rich Oil Petroleum
01.2020 - 01.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising the quality of work.
- Generated reports detailing findings and recommendations.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Mentored 5 junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for 5 staff members, identifying areas of improvement and guiding professional development plans.
- Solicited customer feedback to identify and improve on areas of weakness.
Cashier Intern
Christ Apostolic University College
01.2019 - 01.2020
- Streamlined payment processes by implementing efficient methods for collecting funds from students and parents.
- Provided backup support to other staff members in areas such as attendance records or general administrative duties, contributing to a well-rounded team dynamic.
- Assisted with special events such as fundraisers or school functions, managing cash transactions, and ensuring proper recording procedures were followed.
- Collaborated with administrators to ensure timely reporting of financial data for budget planning purposes.
- Facilitated accurate record-keeping through meticulous organization of receipts, invoices, and financial documents.
- Maintained a secure environment for handling cash, ensuring proper storage and safeguarding procedures were followed.
- Successfully handling 15 -25 customers' payments and resolving complaints
- Contributed to a positive school environment by providing friendly customer service to students, faculty, and staff during transactions.
- Enhanced financial accuracy by diligently recording all transactions and reconciling daily cash reports.
- Processed refunds and exchanges following company policy.
- Reconciled cash drawer at the start and end of each shift, accounting for errors, and resolving discrepancies.
Education
Bachelor of Science - Accounting And Information Technology
Christ Apostolic University College
05.2023
Professional Diploma - Computerized Accounting
Christ Apostolic University College
05.2020
WASSCE- General Arts -
Oda Senior High School
05.2016
Skills
- Organizational Skills
- Ability to work independently
- Excellent verbal and written communication
- Negotiation skills
- Excellent Multi-tasking ability
- Problem-Solving
- Direct Mail Campaigns
- Attention to Detail
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved team member of the month by completing 87% customer satisfaction with accuracy and efficiency.
Languages
English
Akan Twi
Hobbies and Interests
- Reading
- Researching
References
Available upon request
Timeline
Fundraising Intern
Probity Action Foundation (FNGO)
06.2022 - 08.2022
Customer Support Representative
The Funded Trader LLC
03.2022 - 03.2024
National Service Personnel
Presbyterian Education Unit
01.2021 - 01.2022
Supervisor of Operations
Rich Oil Petroleum
01.2020 - 01.2021
Cashier Intern
Christ Apostolic University College
01.2019 - 01.2020
Bachelor of Science - Accounting And Information Technology
Christ Apostolic University College
Professional Diploma - Computerized Accounting
Christ Apostolic University College
WASSCE- General Arts -
Oda Senior High School
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