Peter Doviavu
Accra
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
14
14
years of professional experience
1
1
Certification
Work History
IS&T Manager
Veolia Ghana & Ivory Coast
01.2021 - Current
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
- Coordinated technical training and personal development classes for staff members.
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Promoted collaboration between cross-functional teams by integrating disparate systems into unified platforms for improved communication and workflow efficiency.
- Established a robust IT service management framework based on industry standards such as ITIL, driving quality improvements and operational excellence.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Championed employee training initiatives focused on enhancing technical skills and promoting best practices across the organization.
- Contributed to the successful completion of numerous high-profile projects by providing expert guidance on technology strategy, infrastructure design, and implementation best practices.
- Oversaw IT department operations and training.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Understood key product management roadmap objectives and requirements to develop product technology strategy.
- Coordinated secure system access of users to various department systems and platforms.
- Oversaw development and implementation of improvements to support network operations.
- Liaised with other departments to minimize network interruptions and possible downtimes.
Information Systems & Technology Administrator
Veolia Ghana Ltd
01.2020 - 01.2021
- Provided end-user support for both hardware and software issues, resolving incidents in a timely manner to minimize disruption.
- Streamlined software deployment processes, resulting in increased efficiency and reduced user downtime.
- Managed procurement of IT equipment, ensuring compatibility with existing infrastructure while adhering to budgetary guidelines.
- Collaborated with cross-functional teams on technology projects, aligning IT initiatives with broader business objectives.
- Optimized network infrastructure through regular evaluation and upgrades, ensuring reliable connectivity for users across multiple locations.
- Led the migration of company email systems to cloud-based platforms, improving accessibility and reducing maintenance costs.
- Established an effective helpdesk ticketing system that resulted in quicker response times and higher levels of customer satisfaction among employees seeking assistance with technology issues.
- Conducted regular system audits to identify areas for improvement or potential security vulnerabilities requiring attention.
- Implemented a robust change management process to ensure seamless transitions during system upgrades or other technology modifications.
- Facilitated employee training sessions on new technologies, increasing overall technical proficiency within the organization.
- Reduced system downtime by proactively monitoring server performance and addressing potential issues.
- Installed and configured network printers and other peripheral devices.
- Diagnosed and resolved hardware and software issues.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Planned and implemented upgrades to system hardware and software.
- Monitored networks and network devices to resolve technical problems quickly.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Diagnosed and executed resolution for network and server issues.
- Designed and evaluated WAN and LAN connectivity technologies.
- Evaluated software products to determine compatibility with existing systems.
- Identified and resolved network congestion issues and bottlenecks.
- Maximized system availability through development and testing of contingency plans.
- Developed comprehensive IT policies and procedures, promoting a secure and efficient work environment for all staff members.
- Oversaw asset management process, tracking technology inventory throughout its lifecycle to maintain accurate records and reduce waste.
Digital Transformation Leader
Veolia Ghana & Ivory Coast
01.2020 - 01.2021
- Assisted with new hire processing and existing training programs.
- Championed change initiatives, successfully navigating teams through periods of transition while maintaining morale and engagement levels.
- Developed and executed strategic plans for business growth, resulting in increased revenue and market share.
- Spearheaded process improvements, leading to enhanced efficiency and cost savings across various departments.
- Supported office business development and customer service.
- Analyzed data trends to inform decision making processes, leading to more informed choices for future actions.
- Attended industry events to represent organization and build professional network.
- Maintained compliance with company policies, objectives, and communication goals.
- Achieved results by working with staff to meet established targets.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Created and managed project plans, timelines and budgets.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained database systems to track and analyze operational data.
- Gathered, organized and input information into digital database.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Information Technology and Automation Manager
Veolia Ghana Ltd
01.2015 - 01.2019
- Provided training and mentorship to junior staff members, fostering a culture of continuous learning and professional growth.
- Promoted knowledge-sharing across teams by creating documentation detailing best practices for operating newly implemented automated systems effectively.
- Facilitated seamless transitions by guiding teams through the process of migrating from manual operations to automated processes.
- Monitored key performance metrics related to automation projects, making data-informed decisions on where adjustments were needed for improved outcomes.
- Improved production efficiency by implementing automation strategies and streamlining processes.
- Evaluated new product releases, add-on applications and supporting trends to improve and optimize marketing team performance.
- Stayed current with marketing automation best practices, industry standards and compliance.
- Evaluated emerging trends in automation technology, identifying opportunities for implementation within the organization.
- Troubleshot complex technical issues related to automated systems, swiftly resolving problems to minimize downtime.
- Conducted regular audits of automated systems to ensure compliance with industry standards and regulations.
- Enhanced system scalability by identifying bottlenecks in current processes and proposing automation solutions to address these limitations.
- Troubleshot software to alleviate obstacles preventing functionality.
- Assisted maintenance personnel with complex troubleshooting.
- Discussed requirements and processes with project managers and developers.
- Maintained, debugged and optimized automation programs.
- Tested equipment for proper operation and freedom from defects.
- Reviewed all test cases and test scripts for quality and identified additional areas to review.
- Performed gap analysis procedures and detailed data reviews to optimize implementation.
- Inspected and assembled components and consumable parts.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
IT Systems Administrator (Contract)
Hilda Group Of Companies
01.2010 - 01.2014
- Reduced downtime by proactively identifying potential issues and resolving them before they escalated.
- Implemented effective monitoring solutions to track system performance metrics, enabling proactive issue resolution.
- Streamlined IT processes with the implementation of automation tools, improving overall efficiency.
- Secured network systems by implementing robust security protocols, mitigating risks associated with cyber threats.
- Collaborated with cross-functional teams to successfully complete complex projects on time and within budget constraints.
- Managed critical infrastructure upgrades, ensuring minimal disruption to business operations during transitions.
- Conducted training sessions for staff on new technology implementations, increasing overall adoption rates and productivity levels.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Performed software installations and upgrades to UNIX or Windows operating systems.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Identified and resolved network congestion issues and bottlenecks.
- Evaluated software products to determine compatibility with existing systems.
- Installed and configured network printers and other peripheral devices.
- Diagnosed and resolved hardware and software issues.
IT Hardware and Network Administrator (Contract)
Gyanvick Automobile Ltd
01.2011 - 01.2013
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Monitored system performance and responded to alerts.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Managed data backups and disaster recovery operations to comply with business continuity initiatives.
- Reduced downtime with proactive identification and resolution of IT issues.
- Backed up company data to distributed storage centers to avoid massive data loss.
Act. General Manager / Technician / Instructor
Classlane Consult Ltd
01.2010 - 01.2011
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
High School Diploma -
Zion College
AnlogaGoogle Digital Garage
01.2022
Foundations of Project Management Certificate - Project Management
Coursera
01.2021
Digital Transformation Certificate - Digital Transformation
The Knowledge Academy
01.2021
Certificate In Advanced Instrumentation And Process Control - Advanced Instrumentation And Process Control
DHT -Wired South Africa
Accra01.2016
Certificates In Process Control And Instrumentation -
Process And Plant Automations Ltd. Accra
01.2015
Microsoft Certified Systems Engineer -
IPMC - Takoradi
01.2010
Hardware and Network Technician (A+ N+) -
First Class Computers - Tarkwa
01.2005
Intermediate Information Technology Certificate -
Datalink Center for Computer Studies- Zion CollegeAnloga
01.2003
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Strategic Planning
- Staff Training and Development
- Customer Relationship Management (CRM)
- Cross-Functional Teamwork
- Workforce Management
- Decision-Making
- Computer Skills
- Training and Development
Accomplishments
- Was able to rise through the positions of a Technician to Acting general Manager in my forma company - Classlane Consult
- Chrome Champion for Veolia Ghana and Ivory Coast
- SATAWAD Project Manager for Veolia Ghana and Ivory Coast.
- Digital Roadmap Leader - Veolia Ghana and Ivory Coast
- Compiled and interpreted statistics on computer usage, downtime and uptime.
- Trained and supervised staff.
- Made specific recommendations to resolve hardware, software, Cybersecurity as well as network problems.
- Sought self-improvement through college courses while working full-time.
Home Town
Anloga - V/R
Personal Information
- Date of Birth: 09/09/1984
- Nationality: Ghanaian
- Marital Status: Married
- Religion: Christian
References
- Mr. Laurent Piat, Managing Director, Veolia Ghana Ltd, +233552661192, Laurent.piat@veolia.com
- Afia Oppong Boatemaa, HR/Administration Manager, Veolia Ghana Ltd, +233544204626, afia.oppong@veolia.com
Certification
- GenAI Champions Training - March 21,2024
- Asset Management " Risk and Condition Assement" Training - Jan, 2024
- Maximise Cash Generation Training - August 30,2023
- Competition Law - Prevention of Antitrust practices and merger control Training - May 17, 2023
- ITIL4 Foundation Certification Training - Mar, 2023
- Life Saving Rules Training - March 8, 2023
- Data Passport & AI Training - Jan 20, 2023
- Managing Today Training - Oct 10,2022
- The Social School Training - Oct 7, 2022
- Basic First Aid, CPR & AED Training - Apr, 2022
- Fundamentals of Digital Marketing Training - Feb, 2022
- Industrial Fire Protection and Fighting Training - Oct, 2021
- Foundations of Project Management Training - Jun, 2021
Languages
English
Advanced (C1)
Twi
Advanced (C1)
Ewe
Advanced (C1)
Timeline
IS&T Manager
Veolia Ghana & Ivory Coast
01.2021 - Current
Information Systems & Technology Administrator
Veolia Ghana Ltd
01.2020 - 01.2021
Digital Transformation Leader
Veolia Ghana & Ivory Coast
01.2020 - 01.2021
Information Technology and Automation Manager
Veolia Ghana Ltd
01.2015 - 01.2019
IT Hardware and Network Administrator (Contract)
Gyanvick Automobile Ltd
01.2011 - 01.2013
IT Systems Administrator (Contract)
Hilda Group Of Companies
01.2010 - 01.2014
Act. General Manager / Technician / Instructor
Classlane Consult Ltd
01.2010 - 01.2011
High School Diploma -
Zion College
Google Digital Garage
Foundations of Project Management Certificate - Project Management
Coursera
Digital Transformation Certificate - Digital Transformation
The Knowledge Academy
Certificate In Advanced Instrumentation And Process Control - Advanced Instrumentation And Process Control
DHT -Wired South Africa
Certificates In Process Control And Instrumentation -
Process And Plant Automations Ltd. Accra
Microsoft Certified Systems Engineer -
IPMC - Takoradi
Hardware and Network Technician (A+ N+) -
First Class Computers - Tarkwa
Intermediate Information Technology Certificate -
Datalink Center for Computer Studies- Zion CollegeAnloga
- GenAI Champions Training - March 21,2024
- Asset Management " Risk and Condition Assement" Training - Jan, 2024
- Maximise Cash Generation Training - August 30,2023
- Competition Law - Prevention of Antitrust practices and merger control Training - May 17, 2023
- ITIL4 Foundation Certification Training - Mar, 2023
- Life Saving Rules Training - March 8, 2023
- Data Passport & AI Training - Jan 20, 2023
- Managing Today Training - Oct 10,2022
- The Social School Training - Oct 7, 2022
- Basic First Aid, CPR & AED Training - Apr, 2022
- Fundamentals of Digital Marketing Training - Feb, 2022
- Industrial Fire Protection and Fighting Training - Oct, 2021
- Foundations of Project Management Training - Jun, 2021
Similar Profiles
Frederique Anongba Epse KacouFrederique Anongba Epse Kacou
Head of Finance West Africa Cluster at FrieslandCampina Ivory CoastHead of Finance West Africa Cluster at FrieslandCampina Ivory Coast
Kris JuraKris Jura
Facilities Lead Technician at Ivory Coast Management LLCFacilities Lead Technician at Ivory Coast Management LLC
Minji JeongMinji Jeong
Resercher & Interpreter at Embassy Of The Republic Of Korea In Ivory CoastResercher & Interpreter at Embassy Of The Republic Of Korea In Ivory Coast