Peter Ansah Kwabo
Accra
Summary
With a robust background at Prudential Bank Ltd., I excel in retail banking management and customer relations, leveraging my proficiency in Microsoft Suite and outstanding communication skills. As a dedicated team player, I've significantly contributed to business development and strategic customer engagement, consistently enhancing service delivery and operational efficiency.
Overview
9
9
years of professional experience
Work History
Relationship Officer (Retail Banking)
PRUDENTIAL BANK LTD.
11.2020 - Current
- Primarily responsible for managing retail banking account portfolio
- Responsible for assisting branch manager to develop new businesses and maintain regular contacts with the retail customer group
- Responsible for developing and nurturing strategic relationships with customers in the Retail Banking account portfolio and prospect for acceptable ones within the target market
- Responsible for cross-selling the Bank's products and Services to existing and potential customers
- Responsible for educating customers on best bank practices
- Responsible for building a good reputation for the in the market place especially my conduct and relationship with customers
- Requisition and issuing of stationery items for the Branch
- Preparing monthly returns on stationery stock and stationery usage
- Preparing payment orders and bankers payments
- Charging of commission on returned cheques, stopped cheques, special clearing etc
- Preparing of foreign cheques to be sent for collection
Front Desk Officer
PRUDENTIAL BANK LTD.
09.2019 - 04.2020
- Cross selling of the Bank's products and services to customers and non-customers
- Checking and updating customer's account balances
- Processing customer's cheque requisitions
- Issuing of cheque books to customers
- Handling general enquiries from customers and prospects
Front Desk Officer
PRUDENTIAL BANK LTD.
09.2018 - 10.2019
- National Service Person
- Internal Audit Department
- My responsibilities as a National Service Person assigned to the Internal Audit Department include pre-auditing payments, post-auditing of various departments, inspections and other related duties aimed at improving the internal control systems in the bank
Teller/ Cashier
PRUDENTIAL BANK LTD.
05.2020 - 08.2018
- Receiving of cash (local and foreign currencies)
- Receiving of cheques and others bills
- Paying of cash (local and foreign currencies)
- Utility Bills collections
- Cash collection
- ATM custodian
- Preparing cash analysis to investigate shortages and surpluses
Practical Attachment Training
PRUDENTIAL BANK LTD.
01.2017 - 12.2017
- As part of my internship training, I was responsible for passing entries, recording cheques opening accounts and assist customers in filing their forms for their transactions
Practical Attachment Training
PRUDENTIAL BANK LTD.
01.2016 - 12.2016
- During this period, my schedule included working on accounts opening, cashiering and serving customers to give them a fulfilling experience at the bank
Education
Bachelor of Science - Banking and Finance
Marshalls University College
01.2018
West African Secondary School Certificate Examination -
Labone Senior High School
01.2013
Basic Education Certificate Examination -
Kaneshie Awudome 1 Junior High School
01.2010
Skills
- Proficiency in Microsoft Suite (Word, Excel, PowerPoint, Outlook)
- Strong analytical and problem-solving skills
- Excellent organizational and time management abilities
- Exceptional customer service and interpersonal relationship skills
- Critical thinking and decision-making skills
- Strong leadership and management capabilities
- Adaptability to dynamic and fast-paced environments
- Ability to work independently and collaboratively within a team
- High level of attention to detail and accuracy
- Effective conflict resolution and negotiation skills
- Data analysis and financial reporting expertise
- Proficiency in handling banking operations and processes
Accomplishments
- Actively engaged in retail cash collection as part of a team posted to Prudential Bank, Circle Branch.
- Helped to enhance customer relations with traders at Circle.
- Managed to convince a number of traders to open accounts with Prudential Bank and cultivate a savings habit.
Training
- Introduction to banking – Prudential Bank Ltd.
- Banking Basics (module 182) – Prudential Bank Ltd.
- Effective and Efficient Cashiering – Prudential Bank Ltd.
- Customer Care in Banking – Prudential Bank Ltd.
- Professional Ethics in Banking – Prudential Bank Ltd.
- Personal Branding, corporate grooming and Business Etiquette – Prudential Bank Ltd.
Hobbies and Interests
- Reading
- Solving puzzles and problems
- Singing
- Surfing the internet
- Researching
- Football
- I have an affable personality that makes me relate well with individuals of all socio-economic backgrounds. This is a major strength I have that makes me good at customer relations. Besides, I like reading at my leisure hours and this has made me teachable and earn an ability to learn new things quickly.
References
Mr. Samuel Larbi,
Head of Internal Audit Department, Prudential Bank Limited.
0244451452
ㅤㅤ
Dr. Tetteh Nettey,
President Of Marshalls University College.
0244377954
Timeline
Relationship Officer (Retail Banking)
PRUDENTIAL BANK LTD.
11.2020 - Current
Teller/ Cashier
PRUDENTIAL BANK LTD.
05.2020 - 08.2018
Front Desk Officer
PRUDENTIAL BANK LTD.
09.2019 - 04.2020
Front Desk Officer
PRUDENTIAL BANK LTD.
09.2018 - 10.2019
Practical Attachment Training
PRUDENTIAL BANK LTD.
01.2017 - 12.2017
Practical Attachment Training
PRUDENTIAL BANK LTD.
01.2016 - 12.2016
Bachelor of Science - Banking and Finance
Marshalls University College
West African Secondary School Certificate Examination -
Labone Senior High School
Basic Education Certificate Examination -
Kaneshie Awudome 1 Junior High School
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