PETER ACQUAH-SAMPSON
Administrative Assistant/Receptionist
Doha,Qatar
Summary
As a dedicated professional, I bring demonstrated strengths in customer service, multitasking, time management, and supervision. My strong background in exhibiting positive attitude towards work and consistently exceeding goals positions me as an asset to any team. In pursuit of a role as an administrative assistant, where I can utilize my exceptional communication and organizing skills to improve the business and enhance the first impression that clients and guests get.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Receptionist/ Facility Key Custodian
Sodexo Services Comp. W.L. L
09.2022 - Current
- Provided exceptional customer service, maintaining a customer satisfaction rate of 80% through effective issue resolution and a friendly demeanor
- Implemented a feedback system, leading to a 20% increase in positive client feedback and an improved overall office atmosphere
- Resolved client inquiries promptly, achieving a 25% reduction in issue resolution time and enhancing the client experience
- Generate bills for damages and answer questions regarding company pricing and policies
- Liaise with building management regarding maintenance concerns within the entire camp
- Assist with administrative tasks such as filing, copying, printing and data entry as needed.
Deputy Branch Manager
Blessed Commercial Company Ltd. (Ghana)
02.2020 - 04.2022
- Identified opportunities for growth through market research and analysis
- Continuously updated knowledge on industry trends, products, and services
- Established strong relationships with clients to drive customer loyalty
- Ensured adherence to company policies and industry regulations at all times
- Set performance goals for staff members and provided ongoing feedback; hence 10% increment in salaries periodically
- Managed daily operations to ensure smooth functioning of the branch and timely completion of tasks
- Increased customer satisfaction with personalized service strategies and superior problem-solving skills, which increased our customer base by 20%.
PA/ Administrative Assistant
Bidvest Microfinance Ltd (Ghana)
01.2018 - 06.2019
- Coordinated and scheduled appointments for the MD, managers and a team of 5 and more, optimizing the daily calendar and reducing the scheduling conflicts by 30%
- Successfully handled reception duties while managing administrative task, resulting in 20% increase in overall office efficiency
- Managed a comprehensive filing system, achieving a 90% accuracy rate and minimizing document retrieval time by 20%
- Effectively managed a high-volume phone system, handling an average of 100 daily calls with an 80% call resolutions rate
- Demonstrated strong verbal communication skills, resulting in a 25% reduction in misdirected calls and improved client satisfaction
- Implemented a call logging system, reducing response time 20% and enhancing office communication
- Scheduled induction, Supervised and delegated task to National Service Personnel and other non-staff.
Education
OTHM Qualification, UK, Business Management (Level 6) -
ICON TRAINING CENTRE
12.2024
Professional Qualification, Business Management (Level 6) -
ICON TRAINING CENTRE
02.2024 - 10.2024
Mastery Diploma, Money, Banking and Finance -
Cambridge International College, UK
10.2010 - 10.2012
Skills
- Information Protection
- Data Entry
- Scheduling
- File Management
- Office equipment operations
- Attention to Detail
- Computer Proficiency
- Customer and client relations
- Organization skills
- Time Management
- Telephone skills
- Microsoft Office
- Office Administration
- Administrative and Clerical Support
- Statistical Analysis
Languages
English
Trainingandachievements
- S.C.O.R.E Supervision Champion – S.C.O.R.E Initiative, Safe Steady Progress (Qatar Energy) -2024
- Green Warrior – Greener Future and Land Restoration, (NFE1, CTJV- Qatar Gas Project) -2024
- Supervision Champion - Behavior Based Safety Culture Development and Professionalism (NFE1, CTJV, Sodexo-Teyseer, Qatar Gas Project) -2023
- Sustainable Champion – World Environment Day Event-2023 (NFE1, CTJV- Qatar Gas Project)
- Reach out for office training – (NFE1, CTJV- Qatar Energy Project) -2024
- Best Tele sales Executive, Sparrow Team, (aYo-MTN) -2018, Ghana
Onlinecertificates
- LA PLAGE META VERSE, Africa’s First & Largest Synchronous Learning Platform - Certificate in International Leadership – 2024, (AOHT), UK & (ACTD), USA and CPD Accredited
- LA PLAGE META VERSE, Africa’s First & Largest Synchronous Learning Platform - International Peace and Security – 2024, (AOHT), UK & (ACTD), USA and CPD Accredited
- UDEMY – Mini MBA in Human Resources - 2024
- UDEMY – The Complete Leadership Mastery Course - 2024
- UDEMY – Professional Diploma in Corporate Management - 2023
- UDEMY – Master in Business Administration - 2023
- UDEMY – Professional Diploma in Office Administration Management - 2023
- UDEMY – Executive Diploma in Operations Management - 2023
- Alison, CPD Certified – Diploma, Integrated Management System (IMS) - 2023
- Alison, CPD Certified – Diploma, Health and Safety Well-being – Mental Health - 2023
- Alison, CPD Certified – Diploma, Workplace Safety and Health – 2022
Timeline
Professional Qualification, Business Management (Level 6) -
ICON TRAINING CENTRE
02.2024 - 10.2024
Receptionist/ Facility Key Custodian
Sodexo Services Comp. W.L. L
09.2022 - Current
Deputy Branch Manager
Blessed Commercial Company Ltd. (Ghana)
02.2020 - 04.2022
PA/ Administrative Assistant
Bidvest Microfinance Ltd (Ghana)
01.2018 - 06.2019
Mastery Diploma, Money, Banking and Finance -
Cambridge International College, UK
10.2010 - 10.2012
OTHM Qualification, UK, Business Management (Level 6) -
ICON TRAINING CENTRE
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