Perry Lutterodt
Takoradi
Summary
Tireless IT Technician committed to supporting customer satisfaction with response times, resolution acceptance and communication. Amiable provider of invaluable services needed to keep businesses up and running. Versed in replacing and repairing damaged hardware and upgrading and installing anti-virus software.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
IT Technician
Sankofa Gold Limited
Prestea
11.2022 - Current
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Updated software versions with patches and new installations to close security loopholes and protect users.
Tier 2 Customer Service Representative
NBC Ghana Trust
Takoradi
11.2020 - 07.2021
- Worked with internal teams to deliver accurate information to customers and service accounts.
- Developed and maintained strong relations with customers to meet quality expectations.
- Supported customers with online billing, access and account issues.
Data Analyst
NADMO Ghana
Accra
09.2019 - 09.2020
- Generated reports and obtained data to develop analytics on key performance and operational metrics.
- Worked with internal teams to understand business needs and changing strategies.
- Conducted data analysis to prepare forecasts and identify trends.
Software Engineer
Ghacem Ghana Limited
Takoradi
08.2016 - 12.2017
- Analyzed solutions and coding fixes for software problems.
- Developed web applications using variety of engineering languages.
- Coordinated with project managers to meet development timelines and plan testing.
Education
GED -
Duke University
Durham USA08-2023
Associate of Applied Science - Information Technology
Takoradi Technical University
Takoradi 10.2020
Associate of Applied Science - Computer Software And Media Applications
IPMC Ghana
Takoradi 06.2019
Skills
- User Training
- Software Updating
- Technical Support
- Application Installations
- Software Applications
- Customer Service
- Account Updating
- Spreadsheets
Languages
English
First Language
Timeline
IT Technician
Sankofa Gold Limited
11.2022 - Current
Tier 2 Customer Service Representative
NBC Ghana Trust
11.2020 - 07.2021
Data Analyst
NADMO Ghana
09.2019 - 09.2020
Software Engineer
Ghacem Ghana Limited
08.2016 - 12.2017
GED -
Duke University
Associate of Applied Science - Information Technology
Takoradi Technical University
Associate of Applied Science - Computer Software And Media Applications
IPMC Ghana
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