PERRY ABROKWAH SAMUEL

Managing bookings and arrangements for large groups, acting as a dedicated point of contact to coordinate with the client and internal departments. Responsibilities include managing reservations for room blocks, event spaces, and group activities, ensuring efficient communication between the group and the hotel, and handling any issues that arise to guarantee a smooth and satisfactory experience for the entire group.

• Coordinated with other departments to ensure seamless guest experiences from reservation through checkout.
• Prepared daily reports on reservations activity for management review and analysis.
• Developed strong relationships with repeat guests by maintaining excellent communication before arrival date.
• Managed high call volume, ensuring prompt attention to all reservation requests and inquiries.
• Handled cancellations and modifications professionally while adhering to hotel policies and procedures.
• Trained new staff members on company procedures, software systems, and best practices for effective reservation management.
• Utilized various software programs for managing reservations, data entry, and reporting purposes.
• Resolved guest complaints professionally and efficiently, ensuring a positive experience despite any initial issues with the reservation process.
• Contributed to team efforts by cross-selling additional services such as spa treatments or dining options when appropriate during the reservation process.
• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
• Maintained comprehensive knowledge of hotel offerings, promotions, and policies to better assist guests in their reservation needs.
• Handled billing information over phone.
• Resolved various issues and discrepancies for customers.
• Investigated and identified alternative accommodation solutions for customers to provide superior customer service.

• Provided follow through on all calls with confirmations and dissemination of requested information.
• Resolved various issues and discrepancies for customers.

• Organized staff schedules according to anticipated occupancy levels, minimizing overtime costs while maintaining adequate staffing levels at all times.
• Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
• Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
• Maintained accurate guest records, safeguarding sensitive personal information in compliance with privacy regulations.
• Managed inventory of supplies at the front desk, ordering additional resources when necessary to maintain efficient operations.
• Established and upheld high standards, promoting great customer service and assistance to guests.

• Provided customers with information about availability and pricing.
• Prepared daily reports on reservations activity for management review and analysis.
• Collaborated with team members to achieve department goals and maintain high levels of customer service.

• On the job training at Labadi beach hotel with regards to Reservations operations
• Sorted and organized files, spreadsheets, and reports.
• Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
• Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.

• Enhanced guest satisfaction by providing efficient check-in and check-out processes.
• Implemented a system to track lost-and-found items more effectively, increasing the return rate of lost belongings to their rightful owners.
• Streamlined front desk operations for improved guest experience and increased staff productivity.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Completed daily logs for management review.

• On the Job training at La Palm Royal Beach Hotel

• Increased brand awareness by developing and implementing innovative marketing campaigns.
• Identified target audiences and devised campaigns to match target demographics and optimize results.

• Worked with the electoral commission of Ghana of registration officer special duty in the biometric registration exercise

• National service personnel in Bosomtwe district assembly as assistant cultural officer

• Attachment with the Ghana tourist board, with an experience in all the various departments in the board