Summary
Overview
Work History
Education
Skills
Timeline
Generic
Perez Owusu Mensah

Perez Owusu Mensah

Kumasi

Summary

Dynamic Customer Service Representative with a proven track record at Andysapp Furniture, adept at implementing innovative solutions to enhance service efficiency. Skilled in upselling and adept in de-escalation techniques, I foster strong customer relationships while ensuring timely order fulfillment. An adaptive team player committed to delivering exceptional support and satisfaction.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Andysapp furniture
Kumasi
03.2022 - 04.2025
  • Implemented innovative methods for streamlining the customer service process.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Developed positive relationships with customers through friendly interactions.
  • Developed strong relationships with customers by providing personalized assistance and support.

Customer Service Representative

Andysapp furniture
Kumasi
02.2022 - 04.2025
  • Implemented innovative methods for streamlining the customer service process.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.

Education

High School Diploma -

SDA Senior High School
Kumasi
09-2022

Skills

  • Skilled in speaking and understanding
  • De-escalation techniques
  • Report transcription
  • Tactful and diplomatic
  • Adaptive team player

Timeline

Customer Service Representative

Andysapp furniture
03.2022 - 04.2025

Customer Service Representative

Andysapp furniture
02.2022 - 04.2025

High School Diploma -

SDA Senior High School
Perez Owusu Mensah