Summary
Overview
Work History
Education
Skills
Personal Information
Websites
Entrepreneurship and freelance experience
Awards
Hobbies and Interests
Languages
References
Timeline
Generic

Penelope Fatima Euradine Abdoulaye

Accra,Greater Accra

Summary

Bilingual Office Management, Administrative, and Human Resources Specialist


Experienced professional with a robust background in office management and human resources. Fluent in English and French, with foundational proficiency in German. Demonstrates exceptional multitasking and problem-solving abilities, thriving in diverse team environments. Possesses strong computer skills and a solid foundation in customer service, administration, and translation.

Overview

11
11
years of professional experience

Work History

Deputy Human Resource and Admin Manager

Mawums Ltd
10.2022 - 07.2024
  • Acting Head of HR and Admin Manager
  • Coordinated employee relations, recruitment, and training
  • Managed third-party contracts and executed HR functions.
  • Collaborated with multiple departments to develop effective strategies for case management and resource allocation.

Human Resource Manager

LEDing Ghana Limited
12.2021 - 10.2022
  • Handled recruitment, onboarding, training, conflict resolution, and performance tracking.
  • Reduced average time to fill open positions by introducing referrals and utilizing targeted job advertising platforms.
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.

Administrative and Customer Service Manager

LEDing Ghana Limited
08.2021 - 11.2021
  • Supervised customer service operations, identified training needs, managed queries.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.

System Analyst (Goodyear Associate)

Tata Consultancy Services (TCS)
04.2018 - 04.2019
  • Provided technical assistance, staff training, and resolved network/system issues.
  • Provided technical support for end-users, resolving issues promptly and effectively.

Officer in Charge of Volunteering Development Activities

France Volontaires
11.2016 - 04.2018
  • Represented organization internationally, managed volunteer orientation, project evaluation.
  • Oversaw daily operations, ensuring smooth execution of tasks and timely completion of projects.

Facilitator/Assistant Country Representative

France Volontaires
04.2014 - 11.2016
  • Handled event planning, recruitment, fundraising, administrative duties.

Bilingual Administrative Assistant

Lycee Français D'Accra Jacques-Prevert
01.2014 - 03.2014
  • Performed secretarial and translation duties, managed reservations.

Receptionist/Administrative Assistant

Alliance Française D'Accra
01.2013
  • Managed office practices and customer service.

Education

Senior Professional in Human Resources International (SPHRiTM) - Human Resources Management

Cambridge Center of Excellence
ACCRA
10.2024

AI CAREER ESSENTIAL (AiCE) -

African Leadership x

Professional Certification Program in HRM - Human Resources Management

Chartered Institute of Human Resource Management
11.2024

Virtual Assistance Program (Certified VA) - ADMINISTRATION

African Leadership X
KIGALI
09.2022

BSc International Business Administration and Global Leadership -

Kwame Nkrumah University of Science and Technology

HND in Bilingual Administrative Management -

Alliance Française d'Accra

German A2 Zertifikat -

Goethe Institute

Graphics and Web Designing Certificate -

IPMC

Senior High School (G.C.E O level and A level) -

Robert Memorial Complex School of Accra

Skills

  • AI tools Proficient
  • Graphic design (Corel draw , photo draw, etc)
  • ERP system usage
  • MS Office Suite
  • Troubleshooting
  • Human Resources Management
  • Customer service
  • Administrative skills
  • Translation (French-English)
  • Corporate Planning
  • Business Development Management
  • Project coordination and Management

Personal Information

  • Date of Birth: 08/14/1992
  • Nationality: Ghanaian
  • Marital Status: Single

Entrepreneurship and freelance experience

  • J2KRecruitment - UK, Remote Associate for Health Industry Recruitment, 09/2021, 06/2023
  • AFRIKTECH SERVICES - Burkina Faso, Bilingual Personal Assistant, 07/2021, 01/2023
  • ADOFO TRADING Ltd - Accra Ghana, Business Development Manager, 07/2020, 03/2021
  • Metro Durchfuhrung Ltd - Accra Ghana, Director and Founder, 08/2019
  • Growth Mosaic - Cotonou Benin, Interpreter and Translator, 08/2016, 03/2017
  • World Health Organization, Interpreter and Hostess, 2012
  • CIIFAG International - Accra Ghana, Personal Assistant, 2012, Present

Awards

  • Exemplary Staff Award - LEDing Ghana Limited (2021)
  • Most Inclusive and Best Dressed (Indian Native) - TCS Think Campus India (2018)
  • Best International Human Resource Student - Accra Business School (2018)
  • Best Anglophone Student of the 25th SP. Batch - Alliance Française d'Accra (2014)

Hobbies and Interests

  • Swimming
  • Learning
  • Traveling
  • Sightseeing
  • Teaching
  • Reading
  • Styling
  • Cooking

Languages

English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
German
Beginner (A1)
Hausa
Intermediate (B1)
Twi
Intermediate (B1)
Ewe
Intermediate (B1)

References

  • Virgil Edouard Dossou-Yovo (Esq), Legal Counsel and Founder of CIIFAG, edylawconsult@yahoo.fr
  • Howard Nanevie, Human Resource Manager at GREL, howardnanevie@yahoo.com
  • Alexis Kouassi Soungalo, Country Representative of France Volontaires in Côte d'Ivoire, alexis.soungalo@france-volontaires.org
  • Abdul Razak Adam, Finance and Administration Director at LEDing Ghana Ltd., adam.razak@ledingghana.com, razakadam2005@gmail.com

Timeline

Deputy Human Resource and Admin Manager

Mawums Ltd
10.2022 - 07.2024

Human Resource Manager

LEDing Ghana Limited
12.2021 - 10.2022

Administrative and Customer Service Manager

LEDing Ghana Limited
08.2021 - 11.2021

System Analyst (Goodyear Associate)

Tata Consultancy Services (TCS)
04.2018 - 04.2019

Officer in Charge of Volunteering Development Activities

France Volontaires
11.2016 - 04.2018

Facilitator/Assistant Country Representative

France Volontaires
04.2014 - 11.2016

Bilingual Administrative Assistant

Lycee Français D'Accra Jacques-Prevert
01.2014 - 03.2014

Receptionist/Administrative Assistant

Alliance Française D'Accra
01.2013

Senior Professional in Human Resources International (SPHRiTM) - Human Resources Management

Cambridge Center of Excellence

AI CAREER ESSENTIAL (AiCE) -

African Leadership x

Professional Certification Program in HRM - Human Resources Management

Chartered Institute of Human Resource Management

Virtual Assistance Program (Certified VA) - ADMINISTRATION

African Leadership X

BSc International Business Administration and Global Leadership -

Kwame Nkrumah University of Science and Technology

HND in Bilingual Administrative Management -

Alliance Française d'Accra

German A2 Zertifikat -

Goethe Institute

Graphics and Web Designing Certificate -

IPMC

Senior High School (G.C.E O level and A level) -

Robert Memorial Complex School of Accra

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Penelope Fatima Euradine Abdoulaye