Peggy A. Lucky
Cork
Summary
I am a dedicated, hardworking professional known for my strong character, self-discipline, and sincere humility. Highly motivated, I adhere to Dignity, Integrity, and Excellence (D.I.E) principles, ensuring these values are reflected in all my actions. As an ambassador for my workplace, I take my responsibilities seriously, understanding the importance of accountability and the highest standards of professionalism. I enjoy problem-solving and thrive both when working collaboratively and individually to achieve success in every task entrusted to me.
Overview
11
11
years of professional experience
Work History
Intern - Quality Control Specialist
Apple European Headquarters
08.2024 - Current
- Conducted routine inspections and testing of products and components to ensure compliance with Apple's strict quality standards and industry regulations.
- Collaborated with cross-functional teams including Quality Assurance, Engineering, and Supply Chain to investigate product deviations and resolve non-conformities.
- Assisted in the documentation and reporting of test results, using internal systems to track product performance and escalate quality issues when necessary.
- Participated in continuous improvement initiatives, contributing to root cause analysis and corrective/preventive action (CAPA) processes.
- Maintained accurate records in compliance with Apple's data integrity and regulatory guidelines, supporting audit readiness and traceability.
- Developed technical knowledge of Apple’s manufacturing and validation processes through hands-on training and mentorship.
General Operator
APPLE EUROPEAN HEADQUATERS
03.2024 - 08.2024
- Maintained accurate records of production output and quality assurance.
- Operated production equipment to manufacture parts according to specifications.
- Assisted with troubleshooting machinery issues as needed.
- Communicated with supervisors regarding any problems or concerns related to the job.
- Inspected finished products for defects and conformance to customer requirements.
Exam Invigilator
University College Birmingham
04.2023 - 03.2024
- Maintained Exam Integrity: Verified the identities of over 500 candidates per session, accurately distributed and collected exam materials, and monitored the exam room to prevent misconduct. Achieved a 99% compliance rate with examination protocols, significantly reducing incidents of academic dishonesty.
- Provided Assistance and Support: Assisted over 200 candidates during exams by answering questions, clarifying instructions, and resolving issues such as emergencies and technical difficulties. This support ensured a smooth and organized exam environment, contributing to a 95% satisfaction rate among exam participants.
Administrative assistant
Office of the President
02.2018 - 09.2021
- Office Management and Coordination: Managed daily office operations, organizing 50+ meetings per month, maintaining 1,000+ vital documents, and overseeing supply procurement, reducing costs by 15%. Enhanced workflow and productivity with attention to detail and advanced IT skills, increasing office efficiency by 20%
- Communication and Correspondence: Managed over 200 incoming and outgoing communications weekly via phone, email, and mail. Prepared and edited more than 100 documents, reports, and presentations monthly, ensuring clear and professional communication. Improved communication effectiveness by 25% through strong people skills and collaborative ability.
- Support and Assistance to Management: Assisted executives by scheduling over 150 meetings and coordinating travel plans for 30+ trips annually. Supported specific projects and tasks, effectively prioritizing and managing multiple activities, leading to a 20% increase in project completion rates. Demonstrated initiative and time management, contributing to a 15% improvement in overall leadership operations efficiency.
Assistant Supervisor
Subway Restaurant
07.2014 - 01.2018
- Boosted team productivity by 30% through effective staff planning, coordination, and task delegation. Supervised daily team activities, ensuring tasks met high standards. Managed workplace operations, clearly communicating targets to staff, resulting in a 20% increase in task efficiency. Resolved customer complaints, addressing over 100 product and service issues annually. Enhanced team morale by providing instruction, coaching, and motivation, reducing staff turnover by 15%.
Education
Post Graduate Diploma - For The Bio-Pharma Chem Industry
Quality Systems Validation With Data Analytics
Munster Technological University - Ireland11-2025
Bachelor of Arts - Int Tourism Management
Univesity College Birmingham
Diploma of Higher Education - Travel and Tourism
Central Campus Sandwell College
Skills
- Understanding of Ethical practices
- A proactive and self motivated attitude with the ability to manage time effectively
- Strong Interest in Information Systems and its application in business
- Analytical and Problem Solving Skills for systems and business process improvements
- Technical Skills related to data analysis and IT systems
- Attention to detail for precise and accurate work
- Collaboration and communication abilities to work in a team environment
- Quality Control & Assurance
- Product Inspection & Testing
- Root Cause Analysis (RCA)
- Corrective and Preventive Actions (CAPA)
- Good Manufacturing Practices (GMP)
- ISO Standards Compliance
- Data Integrity & Documentation
- Report Writing & Technical Documentation
- Risk Assessment
- Process Validation Support
References
- Sambulo Matema -s.mathema @ucb.ac.uk- Head Lecturer- University College Birmingham
- Ms Claire Betts - c.betts@ucb.ac.uk- Exam Officer
- Mr Craig Davies -c.davis@ucb.ac.uk - Manager
- Giovanni Da Rosa - Apple +353 831043271
- Mr Abdul Rahman Nurudine - Jubilee House Office of the President. Cont: nurublanc@yahoo.com - +233 53455 5141 or +31 684 017620
- Mr John Dumelo - Politician Cont: johndumeloofficial@gmail.com +233 24 4714 746
Education
true,other
Timeline
Intern - Quality Control Specialist
Apple European Headquarters
08.2024 - Current
General Operator
APPLE EUROPEAN HEADQUATERS
03.2024 - 08.2024
Exam Invigilator
University College Birmingham
04.2023 - 03.2024
Administrative assistant
Office of the President
02.2018 - 09.2021
Assistant Supervisor
Subway Restaurant
07.2014 - 01.2018
Bachelor of Arts - Int Tourism Management
Univesity College Birmingham
Post Graduate Diploma - For The Bio-Pharma Chem Industry
Quality Systems Validation With Data Analytics
Diploma of Higher Education - Travel and Tourism
Central Campus Sandwell College
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