PEARL AMAKA IRHUE
Accra
Summary
Highly skilled Customer Service Professional with a proven track record of delivering exceptional support to customers. Highly skilled in utilizing various technological tools and platforms to streamline processes, improve efficiency, and enhance the customer experience. Possess a deep understanding of customer service principles and best practices, coupled with advanced technical knowledge to troubleshoot and resolve complex issues. Excellent communication skills, both verbal and written, with the ability to effectively convey technical information in a user-friendly manner. Adept at adapting to new technologies and software applications quickly. Committed to providing top-notch service and ensuring customer satisfaction through efficient problem-solving and personalized assistance
Overview
1
1
Certificate
5
5
years of professional experience
Work History
Senior DevOps Engineer
Etech
05.2021 - Current
Education
High School Diploma -
Mary Mount College
Agbor, Delta State04.2003
Bachelor of Science (B.Sc) - Biochemistry
University of Port Harcourt
Rivers State, Nigeria07.2011
Skills
- Excellent Communication (Strong verbal and written communication skills)
- Empathy and Patience
- Problem-Solving and Conflict Resolution
- Active Listening
- Adaptability and Teamwork
- Time Management
- Product Knowledge
- Multitasking
- Positive Attitude
- Tech savvy (with a flair for learning new software/technology)
- Analytical Skills
Timeline
Senior DevOps Engineer
Etech
05.2021 - Current
High School Diploma -
Mary Mount College
Bachelor of Science (B.Sc) - Biochemistry
University of Port Harcourt
Languages
English
First Language
French
Elementary
A2
Certification
- Certified HTML Developer, W3Schools - 2022
- Certified CSS Developer, W3Schools - 2022
- Certified JavaScript Developer, W3Schools - 2022
Other Skills
- CRM
- Email marketing
- SEO
- E-commerce