Summary
Overview
Work History
Education
Skills
Languages
Crm Tools
Timeline
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PEARL SENA ADANU

Accra

Summary

Highly accomplished and results-oriented professional with over 5 years of experience in Operations Management and Business Development within the Oil and Gas sector. Expertise in strategic planning, market analysis, relationship management, and corporate services. Adept at problem-solving, enhancing customer satisfaction, and leading cross-functional teams. Seeking to leverage skills and experience to excel in a challenging corporate organization.

Overview

11
11
years of professional experience

Work History

Business Development Officer

HARLEQUIN INTERNATIONAL
Accra
10.2022 - Current
  • Drove significant revenue growth by generating business opportunities valued at over $800,000 through effective lead generation, prospecting, and client acquisition strategies.
  • Exceeded 2022 revenue targets by over 700% through developing and implementing successful sales strategies.
  • Developed and implemented innovative marketing strategies to achieve business objectives and enhance long-term profitability, incorporating market analysis, market research, and competitive analysis.
  • Proactively identified and targeted potential clients through telephone, email, and in-person communication, building strong relationships, and engaging stakeholders.
  • Utilized HubSpot CRM and Sage Pastel to manage customer interactions, track sales pipelines, and improve overall sales efficiency.
  • Conducted thorough market research and data analysis to identify key products, services, and customers, enabling the development of high-impact sales and marketing plans and effectively managing the sales pipeline.

Operations Manager

ALIVE GAS SERVICES LIMITED
Accra
02.2017 - 09.2022
  • Achieved substantial cost savings of GH₵3 million in 2022 by conducting comprehensive audits of past tax records.
  • Developed and managed annual budgets, implementing robust controls to prevent overages, and maintain financial discipline.
  • Led operational improvement initiatives, streamlining processes to enhance efficiency, and drive revenue growth. This included process optimization and resource allocation, potentially utilizing ERP systems, like Oracle ERP or SAP.
  • Managed and optimized performance across three product accounts for key customers.
  • Strengthened accountability and ensured compliance by effectively allocating tasks related to assessments, mitigation, and monitoring.
  • Developed and reviewed master service agreements, simplifying and streamlining the contract negotiation process.
  • Utilized Oracle CRM and Tally software to manage customer interactions, and improve operational efficiency.

Corporate Services Support

OANDO GHANA LIMITED, OVH
Accra
08.2016 - 01.2017
  • Managed accommodation, travel, and logistics requirements for board members.
  • Prepared a variety of written communications, reports, and documentation for internal and external stakeholders.
  • Drafted Service Level Agreements (SLAs) for engaged vendors, ensuring clear expectations and performance standards.
  • Organized board meetings, including preparing and distributing board packs.
  • Managed company vehicles.
  • Performed administrative duties and developed operational procedures to support the Operations Support Manager.
  • Collaborated with the operations team to deliver excellent customer service and promote a positive work environment.
  • Established and maintained well-organized electronic and hard-copy filing systems to support efficient business processes, achieving 100% success in file management.
  • Utilized Oracle CRM software to manage customer interactions and improve operational efficiency.

Digital Ambassador

STANDARD CHARTERED BANK
Accra
06.2014 - 08.2014
  • Acquired over 50 new customers through outreach and engagement strategies, demonstrating skills in lead generation and client acquisition.
  • Increased customer awareness and adoption of online banking services through effective digital marketing and customer education.
  • Established strong rapport with new clients, enhancing customer satisfaction, and building long-term customer loyalty.
  • Maintained professional and courteous interactions with customers, providing excellent customer service and promoting a positive brand image.

Education

Basic Intermediate Product and Safety Training -

Pferd Training
South Africa
10.2023

MBA - Corporate Governance

UNIVERSITY OF PROFESSIONAL STUDIES
Accra, AA
01.2019

Bachelor of Arts - Sociology and Social Work

KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
Kumasi, AH
06.2015

Skills

  • MS Office Suite (Word, Excel, PowerPoint)
  • Communication Skills (Written and Interpersonal)
  • Problem-Solving/Research S
  • CRM management
  • Data Analysis

Languages

  • English, Fluent
  • Fante, Fluent

Crm Tools

  • Oracle CRM
  • HubSpot
  • Sage Pastel

Timeline

Business Development Officer

HARLEQUIN INTERNATIONAL
10.2022 - Current

Operations Manager

ALIVE GAS SERVICES LIMITED
02.2017 - 09.2022

Corporate Services Support

OANDO GHANA LIMITED, OVH
08.2016 - 01.2017

Digital Ambassador

STANDARD CHARTERED BANK
06.2014 - 08.2014

Basic Intermediate Product and Safety Training -

Pferd Training

MBA - Corporate Governance

UNIVERSITY OF PROFESSIONAL STUDIES

Bachelor of Arts - Sociology and Social Work

KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY

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