Summary
Overview
Work History
Education
Skills
Timeline
Generic

PEARL-QUEEN HARVEY

Accra

Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

14
14
years of professional experience

Work History

Procurement Manager

Platinum Impact Limited
01.2018 - Current
  • Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery.
  • Negotiated contracts with suppliers to obtain favorable terms and pricing.
  • Reduced procurement costs by implementing strategic sourcing initiatives and negotiating favorable contracts with suppliers.
  • Monitored and managed procurement budget to control costs.
  • Generated reports on purchasing activities to support management decisions.

Retail Manager

Ernest Chemists
03.2015 - 11.2017
  • Managed all aspect of store operation,organization,maintenance and purchasing functions
  • Train new hires on company specific policies,procedures and compliance guidelines
  • Ensuring the preparation and submission of financial records on a timely basis
  • Maintained statistical and financial records
  • Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
  • Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
  • Prioritized excellent customer service through continuous monitoring of employee interactions with shoppers.

Sales Assistant

Ernest Chemists
02.2010 - 03.2015
  • Professionally handled consumer complaints, returns, and enquiries to guarantee a satisfying experience for each and every client.
  • accurately processed transactions while upholding a high standard of customer care.
  • increased revenue through fostering enduring bonds with clients and delivering top-notch support.
  • Assisting clients with product location and searching the shop system for stuff located elsewhere.
  • Provided consumers with courteous, timely assistance both in person and over the phone.
  • By providing thorough product information and comparisons, we helped clients make well-informed judgments.

Education

Bachelor of Science - Human Resources Management

Central University College
Accra,Ghana
12.2016

High School Diploma -

Adonten Secondary School
Aburi,Ghana
06.2006

Skills

  • Customer Oriented
  • Store operations
  • Inventory Control
  • Operations Management
  • Supplier Relationship Management
  • Contract Negotiation

Timeline

Procurement Manager

Platinum Impact Limited
01.2018 - Current

Retail Manager

Ernest Chemists
03.2015 - 11.2017

Sales Assistant

Ernest Chemists
02.2010 - 03.2015

Bachelor of Science - Human Resources Management

Central University College

High School Diploma -

Adonten Secondary School

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