Pearl Ethel Ohui Siameh
Accra
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Customer Service Personnel
Zenith Bank Limited
Accra
11.2022 - Current
- Achieve 100% resolution of customer queries across all communication channels: namely, social media, ZChat, complaints portal and as relievers for dedicated telephone lines and email (Info@zenithbank.com.gh, cardsservices@zenithbank.com.gh) maintaining a high level of customer satisfaction and adherence to service level agreements (SLAs).
- Maintain a minimum of 60 logged interactions per day for assigned digital channels.
- Provide technical and customer support for digital banking products, including I-Bank, Z-Mobile, and Ghana Pay Portals, ensuring seamless customer experiences.
- Promote and support digital products by engaging prospective customers and telemarketing services, driving targeted sign-ups and increasing adoption of digital solutions.
- Conduct periodic customer satisfaction surveys for digital services, reporting on feedback and improvement areas. Perform service benchmarking calls to assess the customer experience for various Bank products, contributing to continuous service enhancement.
Officer
Electoral Commission of Ghana
- Checks voter's ID card and cross-check details to make sure that voter's name is in the voters register provided for that polling station.
- Ensure that an individual has not voted at any other polling station.
Client Service/Support Role
IT Consortium
Accra
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse groups of coworkers to accomplish goals and address issues related to our products and services.
- Planned and completed group projects, working smoothly with others.
Education
Bsc. - InformationTechnology
UniversityofCapeCoast
Cape, Ghana01-2022
OLASeniorHighSchool -
OLASeniorHighSchool
Ghana01-2018
Skills
- IT skills in database
- Excel
- Web development
- Analytical Thinking
- Excellent Communication
- Teamwork and Collaboration
Hobbies and Interests
- Dancing
- Photography
- Travelling
Languages
- Twi
- English, First Language
- Twi, Second Language C2 Proficient
References
- Winfred Frimpong Boakye
Zenith Bank Ghana Limited
Unit Head - Zenith Direct
Winfred.Boakye@zenithbank.com.gh
+233 246909665 - Jemima Apedo Kallikrates
jemimaeddie1@gmail.com
0243382062
Municipal Coordinating Director
Krowor Municipal Assembly,Nungua - Jessica Setu Musey
jsakator@gmail.com
0261226726
Deputy Country Director
CorpsAfrica
Timeline
Customer Service Personnel
Zenith Bank Limited
11.2022 - Current
Officer
Electoral Commission of Ghana
Client Service/Support Role
IT Consortium
Bsc. - InformationTechnology
UniversityofCapeCoast
OLASeniorHighSchool -
OLASeniorHighSchool