Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Pearl Ashun

Accra

Summary

Skilled in customer service and negotiation, with a solid foundation in business administration. Known for a proactive attitude, being a fast learner, strong communication skills, and the ability to adapt quickly to a new environment.

Overview

6
6
years of professional experience

Work History

Salesperson

Dzata Cement Limited
Tema
09.2024 - Current
  • Conduct market research to identify selling possibilities, and evaluate customer needs.
  • Develop customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Coordinate with logistics teams to ensure the timely delivery of products to customers.

Team Lead,Digital Marketing and Customer Relations

Dzata Cement Limited
Accra
09.2022 - 08.2024
  • Set specific goals for projects to measure progress and evaluate end results.
  • Coordinated team resources to achieve project goals.
  • Led team efforts to identify and resolve fraudulent activities impacting customers, resulting in improved trust and reduced losses over a period of eight months.
  • Led the team to build a presence on the internet, with social media accounts, a website, and an active official email domain, where customers sent complaints and inquiries, and received fast responses.
  • Collaborated with team members to develop and coordinate branding materials, including letterheads, business cards, t-shirts, and promotional items, ensuring brand consistency across all company assets.

Customer Service Officer

Dzata Cement Limited
Tema
05.2022 - 09.2022
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Promoted high customer satisfaction by resolving problems with knowledgeable, and friendly service..
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Trained new employees on company policies related to customer service practices.

Customer Service Officer

Mtn Ghana Ltd.
Tema
06.2021 - 05.2022
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Identified potential opportunities to upsell products or services to customers.
  • Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets.

Customer Service Representative (National Service)

Gcb Bank Ltd
Spintex
09.2019 - 09.2020
  • Cultivated impactful relationships with customers, and drove business development by delivering product knowledge.
  • Processed upwards of 80 transactions per day, including money transfers, deposits, and withdrawals with Flexcube and Oracle.
  • Ordered and took stock of supplies and materials to secure inventory and sensitive and proprietary items.
  • Responded to over 250 basic inquiries per day regarding procedures, policies, cheque verification, deposits, stop payments, balances, and lost and stolen debit cards.
  • Identified customer financial needs, goals, and objectives, and offered appropriate financial products to suit those needs.
  • Received cash and cheques for deposit, including verifying amounts, endorsements, and examining cash to prohibit the acceptance of counterfeit bills.

Education

Bachelor of Science - Management Studies And Public Admin

Central University
Prampram, Greater Accra
01-2019

Skills

  • Problem-solving aptitude
  • Back office operations
  • Adaptive team player
  • Clerical support
  • Customer relations
  • High-energy attitude
  • Confidentiality understanding
  • Debit card payment processing
  • Event coordination
  • Money Transfer Systems
  • Strong sense of banking ethics
  • Sales techniques

References

References available upon request.

Timeline

Salesperson

Dzata Cement Limited
09.2024 - Current

Team Lead,Digital Marketing and Customer Relations

Dzata Cement Limited
09.2022 - 08.2024

Customer Service Officer

Dzata Cement Limited
05.2022 - 09.2022

Customer Service Officer

Mtn Ghana Ltd.
06.2021 - 05.2022

Customer Service Representative (National Service)

Gcb Bank Ltd
09.2019 - 09.2020

Bachelor of Science - Management Studies And Public Admin

Central University

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Pearl Ashun