Peace Tutu
Accra,Greater Accra Region
Summary
Offering strong leadership qualities with knack for motivating teams and ensuring smooth operations. Knowledgeable about customer service, conflict resolution, and time management. Ready to use and develop administrative, communication, organizational, and problem-solving skills in this Front Office Associate role.
Overview
4
4
years of professional experience
2019
2019
years of post-secondary education
Work history
Supervisor/Manager, MV Grand Hotel
Mr. Roland
North Legon, Greater Accra Region
02.2025 - 08.2025
- Addressed customer concerns promptly, enhanced client retention rate.
- Maintained operational standards by supervising employee performance.
- Maintained cleanliness across premises to uphold company image.
- Monitored inventory levels to prevent stock shortage or overstocking situations.
- Increased productivity by 80% through time and attendance tracking, task-based scheduling and staffing optimization.
- Led and managed administrative staff to maintain smooth daily operations.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Encouraged open communication to foster a positive work environment.
Social Media Manager
HairTalk Beauty and Spa
Accra
07.2023 - 10.2024
- Managed daily operations of all assigned social media accounts.
- Researched industry trends and competitors' activities to develop new ideas for content creation.
- Monitored customer comments on various social media channels and provided timely responses.
- Ensured compliance with company policies when publishing content online.
- Conducted interviews with customers to gain insights into target audiences.
- Recommended changes in processes or procedures based on feedback from customers or colleagues.
- Created social media strategies to increase sales and brand awareness across multiple platforms.
Social Media Manager and Administrative Support
Minsat Digital
Accra, Greater Accra Region
02.2023 - 04.2024
- Provided administrative assistance to executive team, including calendar management, email organizing, and document handling.
- Supervised team of 7, delegated tasks, tracked progress, and ensured deadlines were met.
- Assisted with preparation of client presentations, proposals, and contracts.
- Responded to customer inquiries via phone or email in professionally.
- Managed client communication, ensured satisfaction, and resolved concerns promptly.
- Designed and implemented digital strategies to enhance client visibility and engagement.
Supervisor
TASTE EET Restaurant
Frafraha, Greater Accra Region
06.2021 - 11.2021
- Directed and supervised team of 12 employees in daily operations.
- Resolved customer complaints timely while ensuring customer satisfaction.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Monitored employee productivity levels regularly to identify areas of improvement.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Responded to customer questions regarding products, prices and availability.
Education
Certificate - Virtual Assistant
ALX Africa
Ghana 03.2025 - 05.2025
Microsoft Technology Associate - Windows Store Apps
Marshall University College
Ghana 2014 - 09.2018
Skills
- Administrative Support
- Adaptability and Flexibility
- Attention to Detail
- Fast Learner
- Email Management
- Excellent Communication
- Task Prioritization
- Hospitality Operations
- Time management mastery
- Conflict mediation
- Customer relations management
- Complaint management
- Adaptable leadership style
- Microsoft Office proficiency
Timeline
Certificate - Virtual Assistant
ALX Africa
03.2025 - 05.2025
Supervisor/Manager, MV Grand Hotel
Mr. Roland
02.2025 - 08.2025
Social Media Manager
HairTalk Beauty and Spa
07.2023 - 10.2024
Social Media Manager and Administrative Support
Minsat Digital
02.2023 - 04.2024
Supervisor
TASTE EET Restaurant
06.2021 - 11.2021
Microsoft Technology Associate - Windows Store Apps
Marshall University College
2014 - 09.2018