PAUL YAW AWU-MINTAH
MONITORING, EVALUATION AND LEARNING PROFESSIONAL
Accra,Greater Accra
Summary
Strategic thought-partner, strategic planning and implementation expert, certified credit administrator and an accomplished Consultant who drives organizational improvements through leveraging expertise in research and system enhancement. Well-versed in collaborating with employees and leaders to resolve control and procedural problems negatively affecting business operations. Dedicated to cost, process and resource optimization. Practiced project manager and problem-solver with over 15 years of expertise in Monitoring, Evaluation, Gender equity and Social inclusion, and Human resource capacity building. Renowned for delivering positive outcomes with strong and sustainable revenue gains for both Private and Public entities spanning Capital markets, Financial services, Banking, Savings and loans, Insurance and Pharmaceuticals. Capitalizes on cross-functional team leadership and economic trends to propel profitable areas for business growth. Offering innovations in project management, strategic partnerships development, risk management and corporate compliance.
Overview
16
16
years of professional experience
Work History
SENIOR MANAGER, BUSINESS DEVELOPMENT
Equity Capital Partners Limited
Accra Ghana, Dansoman
03.2021 - Current
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Represented company and promoted products at conferences and industry events.
- Brainstormed and developed sales strategies to achieve short and long term sales revenue objectives.
- Developed proposals and presentations for internal and external audiences.
- Carried out and developed social media, e-blast and public relations campaigns.
- Conducted thorough reviews of programe operations to devise and deploy improvement strategies and ensured total compliance.
- Produced staffing matrix to provide adequate coverage of department.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Developed process to analyze customer feedback to incorporate insights into product development strategies.
- Conducted needs assessment on new project concepts, designed effective strategies for successful implementation.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
- Researched industry best practices in support of training development and program content.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
- Provided program management expertise in lean Six Sigma strategies and agile methods, practices and execution.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Participated in pilot tests and revised programs based on feedback and results.
- Participated in vendor selection and management process for program initiatives.
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
- Designed and developed programs and projects for dissemination to personnel.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination.
- Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
- Efficiently managed people for optimal results, executed performance reviews and conducted resource management (Training, mentoring/coaching).
- Restructured procedures through coordination with compliance director to create and execute projects.
- Produced detailed and relevant reports for use in making business decisions.
SENIOR MANAGER, OPERATIONS & COMPLIANCE
Tobinco Pharmaceuticals Limited
Kotobabi, Accra, Ghana
03.2019 - 02.2021
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of products and services.
- Increased profit by streamlining operations.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Developed and maintained relationships with external vendors and suppliers.
- Reduced operational risks while organizing data to forecast performance trends.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Mitigated business risks by working closely with staff members and assessing performance.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Coordinated and spearheaded delivery of excellent customer experience and quick resolution of customer complaints and promoted customer stickiness
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Forecast and undertook competitor analysis and consumer behavior to ensure that company remained abreast with modern trends and consumer appetite and increased market share
- Prospected for new customers, effectively distributed products, and efficiently managed all retail outlets and wholesales shops to achieve and exceed targets
- Ensured total adherence to standards, policies, guidelines & processes defined by company and external regulatory agencies such as Foods and Drugs Authority, Ghana Standard Authority and Ministry of Health to improve upon business operations
- improved client engagements, reduced customer complaints and increased revenue by 10% through technology
- Developed systems and procedures to improve operational quality and team efficiency.
- Distributed products across all Districts in Ghana, ensured all retail outlets and wholesale shops were well managed, sales and marketing team had sufficient products knowledge and extended market share by 6% monthly.
HEAD, SALES AND BUSINESS DEVELOPMENT
IFS Financial Services Limited
Accra Ghana, Accra
01.2017 - 02.2019
- Worked with clients to provide competitive commercial banking solutions and retail financing plans.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Offered competitive commercial banking solutions and retail financing options.
- Prepared detailed financial reports to monitor and assess portfolio performance.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Coordinated with other departments to provide smooth execution of sales initiatives.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Evaluated performance against goals and implemented appropriate development plans.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Implemented, executed and strategically expanded business channel partnerships and program initiatives.
- Spearheaded successful branding initiatives, sales strategies and public relations approaches to underpin and enhance marketing campaign deployment.
- Managed sales promotions and marketing strategies on major social media sites.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Built relationships with customers and community to establish long-term business growth.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Facilitated business by implementing practical networking techniques.
- Communicated product quality and market comparisons by creating sales presentations.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Created and expanded sales presentations to new and existing customers increasing net sales revenue by 25% in sales.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Utilized corporate outreach, market storming and campaigns to increase market share by 10%
- Analyzed loans proposals and resulted low risk clients with over 96% of good loan portfolio
- Retained and maintained existing customers through the delivery of excellent customer services
- Identified and mitigated operational risk, ensured total compliance, and increase efficiency by 5%
- Revamped sales strategies with branch managers and increased shareholder's equity by 5%
- Supervised day-to-day operational functions of bank and reduced operational risk by 100%
- Ensured that 100% of bank's information security requirements of staff were fully comply with.
SALES MANAGER
uniCredit Savings and Loans Limited
Accra Ghana, Newtown
06.2015 - 12.2016
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Produced strong revenue numbers and continued promotional success with continued coaching of sales and marketing teams.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Ensured strong sales management, excellent customer service and quick resolutions of compliant
- Prospected for new business, undertook competitor analysis and ensured bank stays abreast with industry developments and standards
- Eliminated credit risk failures by enforcing compliance to due diligence procedures.
- Developed 5% new and profitable business relationships every month for branch
- Ensured that existing customers enjoyed excellent customer service and experience and improved customer stickiness by 100%
- Worked with management in establishing growth, sales, and profit objectives for branch and increased profitability by 10% quarterly
- Prepared credit proposals for branch and defend proposal at credit committee and met 100% turnaround time
- Analyzed and interpreted financial accounts of customers and ensured 100% credit rating
- Ensured that 95% of all loans disbursed by branch were not in past due.
CREDIT ANALYST & OPERATIONS MANAGER
SICLife Savings and Loans Limited
04.2010 - 05.2015
- Collaborated with other teams to identify and mitigate risks impacting organization.
- Reviewed and approved or denied credit applications to keep organization profitable by making informed lending decisions
- Maintained compliance with applicable regulations and laws governing consumer credit.
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit
- Developed credit models to assist in credit decisions process
- Conducted presentations to upper management and executive teams for loan recommendations
- Analyzed and monitored portfolio credit performance against expectations and recommended improvement strategies
- Analyzed credit scores to determine borrowers' creditworthiness
- Participated in loan committee meetings to provide input on lending processes
- Assessed credit risk and analyzed financial statements
- Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations
- Negotiated payment plans and loan terms with delinquent customers
- Investigated and resolved customer disputes related to credit decisions
- Made decisions and recommendations about extending lines of credit
- Complied with internal controls and government regulations
- Monitored credit accounts routinely to identify and mitigate issues and prevent losses
- Improved understanding of financial statements, which helped in assessing risk
- Conducted industry research to understand economic conditions impacting borrower ability to repay loans
- Gathered loan documentation for underwriting
- Analyzed creditworthiness of loan applicants and determined credit risk of loan requests
RECOVERIES OFFICER & NATIONAL SERVICE PERSONNEL
Barclays Bank (Now Absa) Ghana
09.2007 - 01.2009
- Recovered over 95% of loans by going extra mile to engage clients to ascertain key obstacles to payments and profess solutions
- Revisit credit documentations of clients enabling to discover non-compliance to credit procedures of field staff and worked closely with immediate supervisor to inspire payments by defaulters
- Ensured customers made 100% loan repayments according to terms of credit facility
- Ensured that over 96% of loans are recovered by due date
- Reconciled 100% scheme loan accounts and opened 10 customer accounts daily
- Prospected for 10 SME accounts daily, monitored those accounts and ensured accounts were effectively run
- Educated client on need to joining Barclays bank Business Club and signed them onto club
- Advised potential and existing customers on various bank products, ensured excellent customers service and sustained 100% customer stickiness
- Analyzed creditworthiness of clients' and processed their loan applications with 96% good loans.
Education
MBA - Finance
GIMPA
Accra Ghana05.2015
Bachelor of Laws -
Central University
Accra Ghana05.2024
Bachelor of Arts -
University of Ghana
Legon, Accra05.2007
Certificate in Strategic Management -
Central University
Accra Ghana04.2010
Certificate in Operations Management -
National Banking College
Certificate in Problem Loan Management - undefined
National Banking College
Certificate in Credit Risk Analysis & Management -
National Banking College
Accra03.2012
Certified Credit Administrator -
National Banking College
Accra10.2010
Teachers Certificate A - Social Science Teacher Education
Jasikan College of Education
Jasikan06.2000
Skills
- Program Evaluation
- Data Analysis & Interpretation
- Research Development & Advocacy
- Facilitating, Consulting & Training
- Qualitative & Quantitative research Methodologies
- Gender, Equity & Social Inclusion
- Strategic Partnerships Development
- MIS software & MS Office (Word, Excel, PPT)
- Proficiency in Spoken & Written English
- Strong Communication & Reporting
- Social Inclusion Interventions
- Risk management, Compliance & De diligence
- Global Thinking, Planning & Implementation
- Investment Portfolio Management
- Global Equity Portfolio Management
- Cross-Functional Collaboration
- Investment Expertise
- Corporate Social Responsibility
- Analytical and Problem-Solving
- Trustworthy, Integrity & Customer Centrism
- Training, Coaching & Mentoring
- Strong Decision-Making
- Technologically Savvy
Accomplishments
- Part of the team who started SIC Life savings and loans Limited and its capital growth from 1 mil to 16 mil in 3 years.
- Record of increasing corporate liquidity by over 30% for 5 companies over the past 6 years.
- Created and introduced new banking products (School builder and Church builder which enabled 15 Private Schools and 10 Churches to obtain capital to expand their structures and increased profit by 25%.
- Increased revenue by 20% from opportunities in retirement, pension, insurance, and rich individuals.
- Sound analysis of competitors strength and strategies, maintained and sustained customer stickiness by 100%.
- Effective analysis and compliance reduced risk exposure by 0.01% per million Cedis on equity.
- Liaised with Ministry of Finance and other Regulatory Agencies such as, BOG, NIC, NPRA, SEC, Fund Managers, and MMDAs extended market share by 6%.
- Created operational excellence which resulted in improved client engagements, reduced customer complaints and increased revenue by 10% through technology.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Business opportunities are like buses, there’s always another one coming.
Richard Branson
Timeline
SENIOR MANAGER, BUSINESS DEVELOPMENT
Equity Capital Partners Limited
03.2021 - Current
SENIOR MANAGER, OPERATIONS & COMPLIANCE
Tobinco Pharmaceuticals Limited
03.2019 - 02.2021
HEAD, SALES AND BUSINESS DEVELOPMENT
IFS Financial Services Limited
01.2017 - 02.2019
SALES MANAGER
uniCredit Savings and Loans Limited
06.2015 - 12.2016
CREDIT ANALYST & OPERATIONS MANAGER
SICLife Savings and Loans Limited
04.2010 - 05.2015
RECOVERIES OFFICER & NATIONAL SERVICE PERSONNEL
Barclays Bank (Now Absa) Ghana
09.2007 - 01.2009
MBA - Finance
GIMPA
Bachelor of Laws -
Central University
Bachelor of Arts -
University of Ghana
Certificate in Strategic Management -
Central University
Certificate in Operations Management -
National Banking College
Certificate in Problem Loan Management - undefined
National Banking College
Certificate in Credit Risk Analysis & Management -
National Banking College
Certified Credit Administrator -
National Banking College
Teachers Certificate A - Social Science Teacher Education
Jasikan College of Education
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