Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
Generic
Paulus Krieger

Paulus Krieger

Tema,Ghana

Summary

Dynamic professional with a strong entrepreneurial spirit and mindset, adept in payment processing, multitasking, and basic accounting. Extensive knowledge of the tourism industry, specialising in bookings and reservations, guest services, and telephone switchboard operation. Exceptional communication and effective listening skills ensure seamless interactions with clients and colleagues. Career goal: to leverage diverse skill set to drive operational excellence in a customer-focused environment.

Overview

3
3
years of professional experience
7
7
years of post-secondary education

Work History

Founder

Krieger farms
Tema, Greater Accra Region
11.2022 - Current
  • Developed business strategy by conducting comprehensive market research.
  • Formed partnerships with key stakeholders to drive business growth.

Guest experience associate

Accra Marriott Hotel
Accra, Greater Accra Region
09.2023 - 12.2023
  • Ensured guest satisfaction by promptly addressing inquiries and complaints.
  • Enhanced customer loyalty for repeat business through excellent service.
  • Provided a warm welcome to all guests upon arrival, setting the tone for their stay.
  • Assisted with check-in and check-out procedures, ensuring smooth transitions for guests.
  • Ensured data privacy protection at all times whilst handling sensitive information such as credit card details.
  • Facilitated special requests from guests with utmost efficiency and professionalism.

Sales and marketing associate

Golden Pod Ghana
Tema, Greater Accra Region
01.2022 - 09.2023
  • Maintained detailed records of sales activities for accurate forecasting.
  • Created persuasive sales presentations for team meetings.
  • Participated in brainstorming sessions, resulting in innovative campaign ideas.
  • Set up and manned booths at trade shows to demonstrate quality and use of products.

Travel clerk

Tn Delfah
Tema, Greater Accra Region
01.2023 - 09.2023
  • Processed payments, changes in itinerary and cancellations swiftly to alleviate customer stress during travel uncertainties.

National service person

Ghana Tourism Authority
Tema, Greater Accra Region
11.2022 - 10.2023

Front office intern

Movenpick Ambassador Hotel
Accra, Greater Accra Region
10.2021 - 12.2021
  • Enhanced customer satisfaction by providing courteous and efficient service.
  • Managed the reception area for a professional and welcoming environment.
  • Maintained an organised front desk, leading to improved operational efficiency.
  • Assisted with check-ins and check-outs, ensuring smooth transitions for guests.
  • Provided comprehensive information about hotel amenities for guest convenience.
  • Handled telephone enquiries promptly, providing detailed information as required.
  • Responded to telephone enquiries from clients, vendors and members of public.

Education

Bachelor of Arts - Hospitality and Tourism Management

University of Energy And Natural Resources
Sunyani
09.2018 - 09.2022

West African Senior School Certificate Examination - Science With Geography

Presbyterian Boy's Secondary School
Accra
09.2015 - 07.2018

Skills

  • Entrepreneurial spirit
  • Entrepreneurial mindset
  • Payment Processing
  • Multitasking
  • Exceptional communication
  • Effective listening
  • Basic accounting
  • Tourism industry knowledge
  • Bookings and reservations
  • Guest services
  • Telephone switchboard operation
  • Microsoft Office Suite
  • Switchboard operating

Languages

English
Native
Twi
Intermediate
French
Elementary
Ga
Beginner

Affiliations

  • Swimming
  • Poultry
  • Reading motivational and non-fictional books

References

References available upon request.

Timeline

Guest experience associate

Accra Marriott Hotel
09.2023 - 12.2023

Travel clerk

Tn Delfah
01.2023 - 09.2023

Founder

Krieger farms
11.2022 - Current

National service person

Ghana Tourism Authority
11.2022 - 10.2023

Sales and marketing associate

Golden Pod Ghana
01.2022 - 09.2023

Front office intern

Movenpick Ambassador Hotel
10.2021 - 12.2021

Bachelor of Arts - Hospitality and Tourism Management

University of Energy And Natural Resources
09.2018 - 09.2022

West African Senior School Certificate Examination - Science With Geography

Presbyterian Boy's Secondary School
09.2015 - 07.2018

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Paulus Krieger