AMANDA ABENA BUDU
ACCRA
Summary
Amanda Abena Budu is a Dedicated and detail-oriented professional with a strong background in business studies, secretaryship studies, and human resource studies. Possessing exceptional organizational and communication skills, She has successfully managed administrative tasks and supported HR functions in various settings. Additionally, she has a proven track record in the beauty products industry, she has developed expertise in products knowledge, customer service, and sales strategies. Her diverse skill set and commitment to excellence enables her to contribute effectively to team success and drive business growth.
Overview
10
10
years of professional experience
Work History
IT Support Engineer
Decorbuild Limited
03.2015 - Current
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Optimized system performance, conducting routine checks and addressing potential issues before escalation.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Contributed to cost savings by identifying opportunities for process improvements within the IT department.
Director of Operations
Decorbuild Limited
03.2015 - Current
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Developed systems and procedures to improve operational quality and team efficiency.
- Oversaw day-to-day production activities in accordance with business objectives.
- Monitored budget and utilized operational resources.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
Education
Diploma In System Engineering - Computer System Administration
IPMC
Accra, Ghana03.2014
Skills
- Remote Desktop Support
- Network Troubleshooting
- Help Desk Support
- IT Asset Management
- IT Documentation
- Software Installation
- Data Backup and Recovery
- Wireless Networking
- Server Management
- Network Security
- Desktop support
- Network configuration
Accomplishments
- Completed intensive training in database fundamentals and software engineering.
- Best Employee in [Category] award.
- Supervised team of [Number] staff members.
- Documented and resolved [Issue] which led to [Results].
Travelling
Traveled to Dubai to purchase IT Machines for our toll system
Languages
English
Intermediate (B1)
Timeline
IT Support Engineer
Decorbuild Limited
03.2015 - Current
Director of Operations
Decorbuild Limited
03.2015 - Current
Diploma In System Engineering - Computer System Administration
IPMC
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