Paul Kennedy Amegbedzi
Summary
Dynamic manager with a proven track record at Feet Force Limited, excelling in client project management and marketing strategy development. Expert in enhancing customer satisfaction through data analysis and effective communication. Successfully implemented strategies that significantly improved service quality and client loyalty, driving operational excellence and team performance.
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Manager
Self-employed
11.2024 - Current
- Managed day-to-day operations and coordinated client projects effectively.
- Developed and implemented marketing strategies to attract new clients.
- Handled client communications and resolved inquiries promptly.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Created monthly reports for senior management summarizing operational performance metrics.
- Analyzed market trends and competitor activity to inform business strategy.
Feet Force Limited
System Support
12.2015 - 12.2021
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
Education
City & Guilds III - Electronics Technician
Accra Technical Training Centre
12.2002 - 12.2004
Skills
- Client project management
- Marketing strategy development
- Customer satisfaction improvement
- Data analysis and reporting
Timeline
Manager
Self-employed
11.2024 - Current
Feet Force Limited
System Support
12.2015 - 12.2021
City & Guilds III - Electronics Technician
Accra Technical Training Centre
12.2002 - 12.2004