Coaching,Mentoring,counselling
Paulina Mishiame Amartey
Accra-North
Summary
Highly skilled Business and Accounting Operations Specialist with over 10 years of diverse experience in accounting and finance within private companies. Recognized for being organized and results-oriented, with a keen ability to identify deficiencies and potential opportunities for improving business functionality. Proven planner and analyst with in-depth knowledge of GAAP auditing standards, internal controls, and account reconciliation. Experienced in operational control with a focus on reconciliation and proofing of accounts.
Overview
16
16
years of professional experience
1
1
Certification
2
2
years of post-secondary education
Work History
Deputy Manager, Group Reconciliation Assurance
Eprocess International (Ecobank Group)
03.2023 - Current
- Achieved a 99.73% reduction in open items of GL Products and Nostro Accounts, decreasing from US$120.1 million to US$1.6 million by Dec 2024
- Reduced operational losses from non-proofing of accounts by 92.38%, from USD$1.9M to US$148,442 as of Dec 2023
- Increased quality data initiatives from 749.51% in 2022 to 1039.90% in 2023
- Supported Ecobank affiliates with audit concerns, investigating transactions, and providing solutions.
Senior Group Internal Control Officer
Eprocess International (Ecobank Group)
08.2022 - 02.2023
- Successfully automated the suspense account proofing process and developed training content for the Reconciliation and Balance Sheet Assurance Function
- Reduced items at risk aged 90 days and over by 70% of a value of $90,163,800 for the 2021 financial year
- Reduced group-wide items at risk by 78%, from US$20.2 million to US$11.7 million.
Senior Officer, Nostro and Remittance Reconciliation
Eprocess International (Ecobank Group)
12.2017 - 07.2022
- Ensured no operational losses from processing errors or fraud
- Increased TSA Income by 7.4% through automation of affiliate accounts
- Improved internal customer satisfaction to 88%.
Treasury Operations Officer
Ecobank Ghana Ltd
12.2012 - 11.2017
- Ensured no operational losses from processing errors or delayed transactions
- Managed payment cycles, verified transactions, and processed treasury deals.
Branch Operations Officer
Ecobank Ghana Ltd
02.2011 - 11.2012
- Processed operations transactions, reconciled ATM GL, and resolved client complaints.
Branch Corporate Service Officer
Ecobank Ghana Ltd
08.2010 - 01.2011
- Promoted bank products, resolved client complaints, and handled administrative tasks.
Branch Head Teller
Ecobank Ghana Ltd
05.2008 - 07.2010
- Managed branch vault cash limits, conducted teller training, and ensured cash availability.
Education
Bachelor of Science in Accounting -
08.2013
Higher National Diploma in Business Administration -
05.2011
MBA - Finance
08.2015 - 11.2017
Skills
- Problem-solving
- Effective communication
- Excellent report writing
- Attention to detail
- Numerical competence
- Account reconciliation
- Internal control
- Audit
- Customer service and support
- Multi-tasking
Certification
- High Level Training Institution (GAFM), Certified Risk Analyst and Certified Operational Risk Manager, 12/2018
- Money Market Operations
References
- Mr. Jacob Aboagye, Head, Remittances, Consumer Banking, Ecobank Transnational Inc, +233 244-311-245
- Mrs. Ivy Dzackah, Head of Treasury Operations, Ecobank Ghana Ltd, +233 245-262-65
- Mr. David Kukula, Head, Risk, Ecobank Ghana Ltd, +233 243-659-490
Accomplishments
- Resolved product issue through consumer testing.
- Collaborated with team of 6 in the development of Robotics Process Automation(RPA).
- Achieved implementation of Robotics Process Automation through effectively helping with Validation,Testing and Sprint Review.
- Documented and resolved Backlogs which led to Deployment
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved implementation by completing deployment with accuracy and efficiency.
Interests
Affiliations
- GAFM
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Deputy Manager, Group Reconciliation Assurance - Eprocess International (Ecobank Group)
03.2023 - Current
Senior Group Internal Control Officer - Eprocess International (Ecobank Group)
08.2022 - 02.2023
Senior Officer, Nostro and Remittance Reconciliation - Eprocess International (Ecobank Group)
12.2017 - 07.2022
Kwame Nkrumah University of Science And Technology - MBA, Finance
08.2015 - 11.2017
Treasury Operations Officer - Ecobank Ghana Ltd
12.2012 - 11.2017
Branch Operations Officer - Ecobank Ghana Ltd
02.2011 - 11.2012
Branch Corporate Service Officer - Ecobank Ghana Ltd
08.2010 - 01.2011
Branch Head Teller - Ecobank Ghana Ltd
05.2008 - 07.2010
University of Cape Coast - Bachelor of Science in Accounting,
University of Cape Coast - Higher National Diploma in Business Administration,
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