Summary
Overview
Work History
Education
Skills
Certification
References
Accomplishments
Interests
Affiliations
Work Availability
Timeline
Paulina Mishiame Amartey

Paulina Mishiame Amartey

Accra-North

Summary

Highly skilled Business and Accounting Operations Specialist with over 10 years of diverse experience in accounting and finance within private companies. Recognized for being organized and results-oriented, with a keen ability to identify deficiencies and potential opportunities for improving business functionality. Proven planner and analyst with in-depth knowledge of GAAP auditing standards, internal controls, and account reconciliation. Experienced in operational control with a focus on reconciliation and proofing of accounts.

Overview

16
16
years of professional experience
1
1
Certification
2
2
years of post-secondary education

Work History

Deputy Manager, Group Reconciliation Assurance

Eprocess International (Ecobank Group)
03.2023 - Current
  • Achieved a 99.73% reduction in open items of GL Products and Nostro Accounts, decreasing from US$120.1 million to US$1.6 million by Dec 2024
  • Reduced operational losses from non-proofing of accounts by 92.38%, from USD$1.9M to US$148,442 as of Dec 2023
  • Increased quality data initiatives from 749.51% in 2022 to 1039.90% in 2023
  • Supported Ecobank affiliates with audit concerns, investigating transactions, and providing solutions.

Senior Group Internal Control Officer

Eprocess International (Ecobank Group)
08.2022 - 02.2023
  • Successfully automated the suspense account proofing process and developed training content for the Reconciliation and Balance Sheet Assurance Function
  • Reduced items at risk aged 90 days and over by 70% of a value of $90,163,800 for the 2021 financial year
  • Reduced group-wide items at risk by 78%, from US$20.2 million to US$11.7 million.

Senior Officer, Nostro and Remittance Reconciliation

Eprocess International (Ecobank Group)
12.2017 - 07.2022
  • Ensured no operational losses from processing errors or fraud
  • Increased TSA Income by 7.4% through automation of affiliate accounts
  • Improved internal customer satisfaction to 88%.

Treasury Operations Officer

Ecobank Ghana Ltd
12.2012 - 11.2017
  • Ensured no operational losses from processing errors or delayed transactions
  • Managed payment cycles, verified transactions, and processed treasury deals.

Branch Operations Officer

Ecobank Ghana Ltd
02.2011 - 11.2012
  • Processed operations transactions, reconciled ATM GL, and resolved client complaints.

Branch Corporate Service Officer

Ecobank Ghana Ltd
08.2010 - 01.2011
  • Promoted bank products, resolved client complaints, and handled administrative tasks.

Branch Head Teller

Ecobank Ghana Ltd
05.2008 - 07.2010
  • Managed branch vault cash limits, conducted teller training, and ensured cash availability.

Education

Bachelor of Science in Accounting -

University of Cape Coast
08.2013

Higher National Diploma in Business Administration -

University of Cape Coast
05.2011

MBA - Finance

Kwame Nkrumah University of Science And Technology, Kumasi-Ghana
08.2015 - 11.2017

Skills

  • Problem-solving
  • Effective communication
  • Excellent report writing
  • Attention to detail
  • Numerical competence
  • Account reconciliation
  • Internal control
  • Audit
  • Customer service and support
  • Multi-tasking

Certification

  • High Level Training Institution (GAFM), Certified Risk Analyst and Certified Operational Risk Manager, 12/2018
  • Money Market Operations

References

  • Mr. Jacob Aboagye, Head, Remittances, Consumer Banking, Ecobank Transnational Inc, +233 244-311-245
  • Mrs. Ivy Dzackah, Head of Treasury Operations, Ecobank Ghana Ltd, +233 245-262-65
  • Mr. David Kukula, Head, Risk, Ecobank Ghana Ltd, +233 243-659-490

Accomplishments

  • Resolved product issue through consumer testing.
  • Collaborated with team of 6 in the development of Robotics Process Automation(RPA).
  • Achieved implementation of Robotics Process Automation through effectively helping with Validation,Testing and Sprint Review.
  • Documented and resolved Backlogs which led to Deployment
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved implementation by completing deployment with accuracy and efficiency.

Interests

Coaching,Mentoring,counselling

Affiliations

  • GAFM

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Deputy Manager, Group Reconciliation Assurance - Eprocess International (Ecobank Group)
03.2023 - Current
Senior Group Internal Control Officer - Eprocess International (Ecobank Group)
08.2022 - 02.2023
Senior Officer, Nostro and Remittance Reconciliation - Eprocess International (Ecobank Group)
12.2017 - 07.2022
Kwame Nkrumah University of Science And Technology - MBA, Finance
08.2015 - 11.2017
Treasury Operations Officer - Ecobank Ghana Ltd
12.2012 - 11.2017
Branch Operations Officer - Ecobank Ghana Ltd
02.2011 - 11.2012
Branch Corporate Service Officer - Ecobank Ghana Ltd
08.2010 - 01.2011
Branch Head Teller - Ecobank Ghana Ltd
05.2008 - 07.2010
University of Cape Coast - Bachelor of Science in Accounting,
University of Cape Coast - Higher National Diploma in Business Administration,

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Paulina Mishiame Amartey