Paulina Lamptey
Accra
Summary
Highly-motivated individual with a desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2026
2026
years of professional experience
Work History
Sunday School Teacher
Grace Methodist church
Accra
08.2022 - Current
- Organizing and facilitating Sunday School classes for children ages 2- 6.
- Providing weekly lessons based on Biblical teachings and stories.
- Encouraging positive behavior and participation among children through rewards and recognition systems.
- Creating an inclusive environment where each child feels respected and valued.
- Planning songs and dances as part of religious curriculum.
- Arriving before Sunday School class to supervise and develop relationships with children.
- Developing lesson plans in accordance with curricula and core church beliefs.
- Engaging with children's parents after class to establish cooperative relationships.
- Ensuring children are monitored effectively and needs such as visiting the wash room were attended to.
Banking Officer
Prudential Bank Limited- Gicel Branch
Accra
01.2016 - 06.2019
- Greeting customers, receiving and processing cash deposits and cheque deposits.
- Processed international transfers such as western union, moneygram and other remittances on bank's platforms.
- Cross-selling of bank's products and services to customers.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Reconciled transactions at end of shift using appropriate software to verify accuracy of transactions.
- Performed other duties as assigned by management.
- Managed branch's stationery stock.
- Resolved customer complaints in a timely manner.
- Collaborated with team members to enhance service delivery quality.
- Resolved customer complaints with professionalism and care.
- Supported compliance efforts by verifying customer identification documents.
- Participated in training sessions to improve product knowledge and skills.
- Educated clients on banking products and services for informed decisions.
- Supported branch initiatives to enhance customer service quality.
- Developed relationships with customers to increase sales of bank services.
- Participated in training programs designed to improve job performance skills.
Banking Intern
TF Financial Services
Accra
05.2011 - 06.2011
- Assisted in processing customer transactions and maintaining accurate records.
- Collaborated with team members to ensure compliance with banking regulations.
- Marketing of products and services to prospective customers.
Banking Intern
Republic Bank( HFC Bank)
Kasoa
05.2009 - 06.2009
- Assisted in processing customer transactions and maintaining accurate records.
- Supported branch operations by handling customer inquiries.
- Engaged with clients to understand their financial needs and recommend solutions.
- Collaborated with team members to ensure compliance with banking regulations.
Banking Intern
Ecobank Ghana -Ring Road Branch
Accra
- Assisted in processing customer transactions and maintaining accurate records.
- Ensured the adequate supply of deposit slips and other transactions slips.
- Collaborated with team members to ensure compliance with banking regulations.
- Engaged with clients to understand their financial needs and recommend solutions.
National Service Personnel
Prudential Bank Limited -Odorkor Branch
Accra
- Assisted customers in opening accounts.
- Marketed the bank's products and services to existing and potential clients.
- Observed how different sections of the branch's operations were handled.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelor of Arts - Economics And French
University of Ghana
Accra 08.2009 - 06/2014
Bachelor of Arts - French Language And Literature
University of Strasbourg
Strasbourg , France 06.2012 - 06/2013
General Arts(Elective Maths, French, Geography)
Mfantsiman Girls Senior High School
Saltpond 08.2005 - 06/2008
Skills
- Interpersonal Skills
- Attention to Detail
- Verbal and Written Communication
- Strong Work Ethic
- Willingness to Learn
- Punctual and Dependable
- Knowledge in Microsoft word, PowerPoint
- Conflict resolution
- Team collaboration
- Customer relationship management
- Customer service
- Cross-selling strategies
Languages
English
French
Achievements
- Successfully helped in marketing products for HFC Bank (Kasoa) which brought in clients.
- Successfully teamed up with colleagues at TF (Teachers fund) financial services in marketing the company’s products at Assin Foso, and its environs.
- Successfully attended to the queries of clients as an intern at Ecobank Ghana( Ring Road branch)as an intern.
- Served as a financial secretary and Treasurer for PENSA Legon( Pentecost Students and Associates) leavers Committee (year 2014).
- One year program exchange at the University of Strasbourg (France)
Interests
- Watching and listening to documentaries, reading, travelling and cooking.
Languages
English
First Language
French
Proficient
C2
Timeline
Sunday School Teacher
Grace Methodist church
08.2022 - Current
Banking Officer
Prudential Bank Limited- Gicel Branch
01.2016 - 06.2019
Bachelor of Arts - French Language And Literature
University of Strasbourg
06.2012 - 06/2013
Banking Intern
TF Financial Services
05.2011 - 06.2011
Bachelor of Arts - Economics And French
University of Ghana
08.2009 - 06/2014
Banking Intern
Republic Bank( HFC Bank)
05.2009 - 06.2009
General Arts(Elective Maths, French, Geography)
Mfantsiman Girls Senior High School
08.2005 - 06/2008
National Service Personnel
Prudential Bank Limited -Odorkor Branch
Banking Intern
Ecobank Ghana -Ring Road Branch