Paulina Akorlor

Multiline Phone Handling

• Effectively managed a high-volume phone system, routing calls and delivering message.
• Demonstrated strong verbal communication skills resulting in reduction of misdirected calls and improved client satisfaction.

Multitasking and Time Management

• Provided support in organizing and maintaining company records, resulting easy accessibility and streamlined processes.
• Maintained office equipment, including computers, printers, and copiers increasing in efficiency.
• Resourceful and focus on vital details.
• Problem solving and adaptability.
• Schedule and confirm appointments
• Interview patients to obtain case histories.
• Initiate and maintain confidential medical files and records.
• Able to work efficiently within a team and independently.
• Order supplies and maintain inventory.

Customer Service

• Provide exceptional customer service, maintaining a customer satisfaction rate of 90% through effective issue resolution and a friendly demeanor.
• Entering clients information into electronic records system and managed physical files while maintaining strict confidentiality.
• Schedule and confirm appointments for clients.