PAUL NANKONG ANEZIM
ACCRA
Summary
Duty Mananger at Kotoka International Airport,Accra with extensive customer service experience in airline/airport operations, history includes over one year Acting Country Rep of West and Central Africa’s largest airline,(Air Peace), managing staff, sales,customer service, operations as well as representing my airline in stakeholders meeting at various levels. Well-versed in ticketing, ramp operations, and passenger handling with excellent communication, prioritization and multitasking abilities. Knowledgeable airport service professional with more than 10 years of practical experience in airline/airport operations,especially,customer handling with passion of going the extra mile to deliver customer satisfaction.
Overview
11
11
years of professional experience
Work History
Duty Mananger
Kotoka International Airport
Accra
- Current
- Extensive customer service experience in airline/airport operations, managing staff, sales, customer service, and operations
- Represented the airline in stakeholders meetings.
Passenger Service Supervisor
2019.01 - 2024.01
- Supervised and coordinated all ticketing/check-in/boarding functions
- Handled ticket sales reports, accounts reconciliation, and banking transactions
- Ensured courteous and efficient service by passenger service executives.
Passenger Service Executive
2017.01 - 2019.01
- Handled check-in and boarding of passengers and crew
- Processed baggage and passengers in line with company standards
- Assisted with transit/transfer passengers.
Passenger/Cargo Handler
Aero Contractor
Accra
2014.04 - 2016.06
- Completed safe and timely specialty handling services
- Planned loads according to cargo specifics
- Inspected hazardous cargo documentation
- Directed ground crews in loading and unloading of aircraft cargo or baggage.
Welfare Development Officer
Mass Social Welfare Scheme
Accra
2013.06 - 2014.01
- Identified potential scheme members
- Conducted mass registration and created digital identities
- Met with stakeholders to explain the registration process
- Profiling scheme members according to their needs
- Handled cash and issued coupons to beneficiaries.
Education
INTERNATIONAL HONORS GROUP DIPLOMA - International Business Management
CAMBRIDGE INTERNATIOAN COLLEGE
11.2019
ADVANCED BUSINESS CERTIFICATE -
PROGRESSIVE SCHOOL OF ACCOUNTANCY
10.2008
SENIOR SECONDARY SCHOOL CERTIFICATE -
NAVRONGO SENIOR HIGH SCHOOL
12.1998
Skills
- Operations expertise
- Customer service management
- Coordinating
- Problem-solving abilities
- Self-Motivated
- Organization and Time Management
- Active team player
- Results-oriented
- Effective customer service strategist
Personal Information
Date of Birth: 08/22/1978
References
- MADAM FELICIA LOUISE-ADDY, former country manager of Aero and former head PH at Swisport, KIA, Accra, 0208138270, fkladdy@gmail.com
- BISHOP ISRAEL EZE, Salen International Christian Center, Ghana, 0243503225, revisraeleze@yahoo.com
Timeline
Passenger Service Supervisor
2019.01 - 2024.01
Passenger Service Executive
2017.01 - 2019.01
Passenger/Cargo Handler
Aero Contractor
2014.04 - 2016.06
Welfare Development Officer
Mass Social Welfare Scheme
2013.06 - 2014.01
Duty Mananger
Kotoka International Airport
- Current
INTERNATIONAL HONORS GROUP DIPLOMA - International Business Management
CAMBRIDGE INTERNATIOAN COLLEGE
ADVANCED BUSINESS CERTIFICATE -
PROGRESSIVE SCHOOL OF ACCOUNTANCY
SENIOR SECONDARY SCHOOL CERTIFICATE -
NAVRONGO SENIOR HIGH SCHOOL
Similar Profiles
Frank ArthurFrank Arthur
Meteorologist at Kotoka International Airport Meteorological OfficeMeteorologist at Kotoka International Airport Meteorological Office
EMMANUEL KYERE ADDAIEMMANUEL KYERE ADDAI
Senior Staff Nurse at Kotoka International Airport (Port Health)Senior Staff Nurse at Kotoka International Airport (Port Health)
William RobertsWilliam Roberts
Airport Ramp Agent at Kotoka International AirportAirport Ramp Agent at Kotoka International Airport